Product Support Manager EMEA

4 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time
Job Description

We are seeking a highly skilled Product Support Manager EMEA to join our team. As a key member of our sales and support organization, you will be responsible for managing the Product Support Team with the aim to maximize customer satisfaction.

Key responsibilities include:

  • Managing and developing the Product Support Team to achieve high productivity and individual accountability.
  • Scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Assisting the Product Support Team with complex technical inquiries as needed.
  • Working towards continuous improvement of sales processes and customer journeys.

Requirements include:

  • Minimum 3 years experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English, additional language skills preferred.

Salary: £45,000 - £60,000 per annum, depending on location and experience.



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