Product Support Manager EMEA
4 days ago
We are seeking a highly skilled Product Support Manager EMEA to join our team. As a key member of our sales and support organization, you will be responsible for managing the Product Support Team with the aim to maximize customer satisfaction.
Key responsibilities include:
- Managing and developing the Product Support Team to achieve high productivity and individual accountability.
- Scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assisting the Product Support Team with complex technical inquiries as needed.
- Working towards continuous improvement of sales processes and customer journeys.
Requirements include:
- Minimum 3 years experience in technical sales and/or product support.
- Knowledgeable about sales and support processes.
- Fluent in English, additional language skills preferred.
Salary: £45,000 - £60,000 per annum, depending on location and experience.
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