Optics Industry Expert
5 days ago
The Product Support Manager EMEA will be responsible for managing the Product Support Team, with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability. The successful candidate will have a minimum of three years' experience in technical sales and/or product support, with knowledge of sales and support processes.
Fluency in English is essential, with additional language skills preferred. The salary for this position is £60,000-£80,000 per annum, depending on experience.
Responsibilities:
- Manage and develop the Product Support Team to maximize customer satisfaction and revenue growth.
- Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- Assist the Product Support Team with complex technical inquiries and involve Solutions Engineers and Regional Sales Managers as needed.
What We Offer:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
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