Leadership Role for Contact Center Solutions

2 weeks ago

London, Greater London, United Kingdom Konecta Full time

Join Konecta's Team as a Leadership Role for Contact Center Solutions


Konecta is a global leader in customer management business process outsourcing, with a passion for innovation and delivering exceptional results for our clients. We're seeking a seasoned Leadership Role for Contact Center Solutions to join our team and drive the success of our contact center solutions. As a key member of our team, you'll be responsible for leading end-to-end technical discussions, developing implementation plans, and ensuring targeted outcomes are achieved.


About Konecta

Konecta has a global presence with 130,000 passionate employees working across 4 continents and 26 countries. Our innovative approach focuses on the unique needs of each industry, offering a range of end-to-end customer management solutions. With over €2 billion in annual revenues, we deliver exceptional results for clients in telecoms, energy, banking, mobility, retail, and e-commerce.


Key Responsibilities
  • Scope Management: Develop, clarify, and manage project scope, defining deliverables and ensuring targeted outcomes are achieved.
  • Requirement Collaboration: Collaborate with stakeholders to derive functional and non-functional requirements essential for project success.
  • Project Management Deliverables: Develop, maintain, and distribute standard project management deliverables, including implementation plans, project schedules, budgets, issues logs, meeting minutes, risk assessments, and status presentations.
  • Stakeholder Management: Manage internal and external stakeholders, subcontractor partners, and project team members, ensuring accuracy of project data in internal systems.
  • Presentation & Relationship Management: Present project results to client stakeholders through insightful recommendations, build deep client relationships, network, and act as a thought partner.

Requirements
  • 8-10 years' experience in Project/Program Management, account management, or direct customer-facing roles.
  • Professional PM certification (PMP, Prince2, ITIL, Agile, SCRUM) or equivalent.
  • Experience working on contact center technologies.
  • Ability to handle multiple projects simultaneously.
  • Demonstrated understanding of Project Management processes, strategies, and methods.
  • Experience working in high-level collaborative environments with a focus on teamwork.
  • Strong written and verbal communication skills in English and ability to present ideas effectively.
  • Travel approximately 50% of the time to customer sites.

Salary and Benefits

We offer a competitive salary of £60,000 - £80,000 per annum depending on experience, along with a range of benefits including:

  • Friendly and sociable team environment.
  • Pension Scheme with Standard Life.
  • Aviva Life Insurance.
  • Eye test vouchers and discounts.
  • Discounted corporate gym membership.
  • Involvement with local charities and fundraising days.
  • Cycle to work scheme.
  • Tech scheme.

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