Customer Service Supervisor
3 days ago
**Job Description**
We're seeking a highly motivated and customer-focused individual to fill the position of Customer Service Supervisor in Merton.
This is a full-time role, requiring a 40-hour workweek.
As a Customer Service Supervisor at Toolstation, you'll play a key role in ensuring customers receive exceptional service, while also supporting the Store Manager and contributing to the overall success of the store.
**Key Responsibilities**
Your daily tasks will include:
- Leading by Example: Demonstrating exceptional customer service skills and setting a positive tone for the team.
- Supporting the Store Team: Standing in for the Store Manager when needed, motivating the team, and coaching them to achieve sales targets.
- Maintaining Branch Standards: Ensuring the branch is clean, well-organized, and meets Toolstation's high standards.
- Developing Team Members: Supporting the development of team members and contributing to their growth within the company.
**What We Offer**
In return for your hard work and dedication, you'll receive:
- A competitive salary of £30,000 - £40,000 per annum, depending on experience.
- 22 days' holiday + Bank Holidays.
- A company pension scheme and life assurance.
- A bonus scheme.
- Cycle to work scheme.
- Save and buy as you earn.
- 20% discounts across all Travis Perkins companies.
- Financial education and support.
- Recognition awards.
- Discounts at over 1000 other retailers.
- Family-friendly policies around maternity, paternity, adoption, and surrogacy.
**What You'll Bring**
To succeed in this role, you'll need:
- Excellent Communication Skills: The ability to effectively communicate with customers, colleagues, and senior management.
- Strong Leadership Skills: The ability to motivate and inspire a team, while also taking direction from senior management.
- Problem-Solving Skills: The ability to think critically and resolve complex customer issues efficiently.
- Adaptability: The ability to adapt to changing situations and priorities, while maintaining a positive attitude.
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