Customer Support Specialist

1 month ago


Wimbledon, Greater London, United Kingdom Deskpro Ltd. Full time

At Deskpro Ltd., we're revolutionizing the customer support industry with our innovative helpdesk software platform. As a key member of our growing team, you'll be empowered to deliver exceptional customer service to thousands of companies worldwide.

This role is ideal for someone with 2+ years experience in customer support for B2B software, looking to take on new challenges and responsibilities every day. You'll work with customers on various configurations, follow-up after weekly releases, and assist with customer onboarding.

We're currently migrating customers to our latest version, Deskpro Horizon, which has been re-designed and re-developed over the past 2 years. As a result, it's an exciting time to join our small but growing support team.

Key Responsibilities:
  1. You'll be a core part of the Deskpro team, communicating with customers via support tickets, live chat, voice, and social media.
  2. You'll troubleshoot software issues, test for bugs, and log software bugs on behalf of customers.
  3. You'll update the help content built into Deskpro and write new content as we launch new features.
  4. You'll help new customers with the onboarding process, including configuration and training sessions.
  5. You'll gather customer feedback and share your knowledge with the Product team.



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