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Retail Leadership Opportunity

2 months ago

Wimbledon, Greater London, United Kingdom Toolstation Full time

Role Overview

A Retail Supervisor position is available at Toolstation, where you will play a key role in delivering excellent customer service and supporting the Store Manager.

About the Job

The ideal candidate will be responsible for providing exceptional customer experiences, maintaining store standards, and contributing to sales growth.

Daily Responsibilities

  • Sales Support: Assist customers, respond to queries, and provide product recommendations to drive sales.
  • Store Maintenance: Ensure the store's appearance, including cleanliness and organization, meets Toolstation's high standards.
  • Team Collaboration: Work closely with colleagues to achieve sales targets, share knowledge, and maintain a positive team environment.
  • Customer Engagement: Develop relationships with customers, understand their needs, and provide personalized support.
  • Branch Development: Contribute to the growth of the branch by identifying opportunities to improve sales, merchandise, and overall customer experience.

Your Skills and Qualifications

  • Excellent Communication: Effective communication skills to interact with customers, colleagues, and management.
  • Problem-Solving: Ability to resolve customer complaints and issues promptly and professionally.
  • Adaptability: Flexibility to work varying shifts, including weekends and holidays.
  • Teamwork: Strong teamwork skills to collaborate with colleagues and contribute to a positive store environment.
  • Pride in Appearance: Maintain a professional appearance, adhering to Toolstation's dress code and grooming standards.

What We Offer

  • Competitive Salary: £24,500 - £28,000 per annum, depending on experience.
  • Ongoing Training: Regular training and development opportunities to enhance your skills and career progression.
  • Benefits Package: Comprehensive benefits package, including 22 days' holiday, company pension scheme, bonus scheme, and discounts across all Travis Perkins companies.
  • Career Advancement: Opportunities to progress within the company, as Toolstation continues to expand and grow.

Toolstation: The Story So Far

We are one of Britain's fastest-growing multi-channel retailers of tools, accessories, and building supplies, part of the Travis Perkins Group. Our focus on customer satisfaction, combined with our commitment to quality products and services, has made us a trusted choice for trade professionals, home improvers, and self-builders alike.