Customer Service Director

1 week ago


Hertfordshire, United Kingdom PIE Recruitment Full time
About the Opportunity

We are seeking a seasoned professional to oversee our customer services division, driving growth and excellence in service delivery. Based in Hertfordshire, this role offers a competitive salary package, including £33,000 basic, 5-10% bonus, and up to 15% pension contributions.

The successful candidate will lead a team of customer services staff, training them to meet high standards of customer service. They will develop a robust mechanism to respond to customer inquiries, communicate effectively with customers via phone, email, and letter, and handle escalations professionally.

This is an excellent opportunity for a proactive leader to join our customer-centric business, committed to helping the UK go electric. With a market-leading product offering, we offer a genuine career path, a focus on personal development, and the ability to take control of your career.

Responsibilities
  • Developing a customer service policy and training staff to meet customer expectations.
  • Managing a team of customer services staff, handling escalations, and communicating with customers.
  • Collaborating with other managers to discuss improvements to customer service, being involved in staff recruitment and appraisals.


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