Customer Service Operations Manager

1 day ago


Hertfordshire, United Kingdom PIE Recruitment Full time

PIE Recruitment is seeking a seasoned Customer Service Operations Manager to oversee customer services and lead a team to deliver exceptional service for our EV fleet and mobility provider client.

About the Role:

  • This Customer Service Operations Manager will be responsible for developing a customer service policy, training staff to meet customer service expectations, managing a team of customer services staff, handling escalation enquiries from customers, communicating courteously with customers by telephone, email, and letter, and meeting with other managers to discuss possible improvements to customer service.
  • The ideal candidate will have proven experience as a customer service leader, with a passion for team relations, and strong reporting and commercial skills.

Key Benefits:

  • A competitive basic salary of £32,500 - £35,000 per annum.
  • An additional 5%-10% bonus scheme.
  • Up to 15% pension contributions.
  • A flexible benefits package.

This role can be based in Hertfordshire, with occasional remote work. The estimated annual salary for this position is £37,750 - £42,500, depending on the successful candidate's level of experience.


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