Customer Service Manager

3 weeks ago


Hertfordshire, United Kingdom PIE Recruitment Full time

Grow Your Career with PIE Recruitment

About The Opportunity

We are seeking a skilled Customer Service Manager to join our client's team in Hertfordshire. As a leader in the customer services division, you will be responsible for developing and implementing a customer service policy, training staff to meet expectations, and managing a team of customer services staff.

The ideal candidate will have a proven track record of delivering excellent customer service, experience in team management, and strong communication skills. You will be confident and articulate in all forms of communication and able to adapt your style to suit each situation or audience.

In this role, you will have the opportunity to work in a fast-paced environment, manage your diary effectively, and make a real impact on the growth of our client's business.

Estimated Salary: £32,000 - £36,000 per annum

Key Responsibilities
  • Developing a customer service policy and procedure manual
  • Training staff to meet customer service expectations
  • Managing a team of customer services staff
  • Handling escalation enquiries from customers
  • Communicating courteously with customers by telephone, email, and letter
  • Meting with other managers to discuss possible improvements to customer service


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