Customer Services Team Leader

3 days ago


Hertfordshire, United Kingdom Venn Group Full time

Customer Services Team Leader

Agency Ref: 7167240

An exciting opportunity has arisen within a highly established Housing Association for a Customer Services Team Leader to join their service in Hertfordshire.

Location: Hertfordshire

Hours: 37 per week

Shifts: 9am - 5pm, Monday to Friday

Length: Permanent

**Salary**: £35,000 - £40,000 per annum

Daily duties:

- Line management of Customer Services Officers and Receptionist, including supporting and developing individualsTake personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs and meets the service standardsResponsible for ensuring that feedback is used to improve and shape services delivered and that more services can be delivered at the first point of customer contactEnsure the team are providing and promoting an excellent customer experience throughout the organisationSupport digital transformation within Customer Service and ensure this is managed and maintained efficiently and effectivelyProactive approach to Customer Service, taking responsibility for each contact while using multi-channel communication ensuring the best Customer Experience is provided

Essential Requirements:

- Recent and relevant experience within a similar Customer Service rolePrevious managerial/team leader experienceDemonstrate a good understanding of call centre knowledge



  • Hertfordshire, United Kingdom PIE Recruitment Full time

    About The Business:This leasing company is a market leader in providing vehicle solutions and services to businesses across the UK.They have a strong commitment to innovation and customer satisfaction, and are seeking a talented individual to join their team as a Call Centre Manager.About The Opportunity:

  • Customer Team Leader

    3 weeks ago


    Redbourn, Hertfordshire, United Kingdom Co-op Full time

    Closing date: 17-12-2024 Customer Team Leader Location: High Street, Redbourn, AL3 7LN Pay: £13.32 per hour Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Do...

  • Customer Team Leader

    3 weeks ago


    Redbourn, Hertfordshire, United Kingdom Co-op Full time

    Closing date: 17-12-2024 Customer Team Leader Location: High Street, Redbourn, AL3 7LN Pay: £13.32 per hour Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Do...

  • Customer Team Leader

    3 weeks ago


    Tring, Hertfordshire, United Kingdom CO-OP Full time

    Closing date: 23-12-2024 Customer Team Leader Location: 2-4 Silk Mill Way, Tring, HP23 5EP Pay: £13.32 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview ...

  • Customer Team Leader

    3 weeks ago


    Tring, Hertfordshire, United Kingdom CO-OP Full time

    Closing date: 23-12-2024 Customer Team Leader Location: 2-4 Silk Mill Way, Tring, HP23 5EP Pay: £13.32 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview ...

  • Customer Team Leader

    4 weeks ago


    St Albans, Hertfordshire, United Kingdom CO-OP Full time

    Closing date: 17-12-2024 Customer Team Leader Location: High Street, Redbourn, AL3 7LN Pay: £13.32 per hour Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    4 weeks ago


    St Albans, Hertfordshire, United Kingdom CO-OP Full time

    Closing date: 17-12-2024 Customer Team Leader Location: High Street, Redbourn, AL3 7LN Pay: £13.32 per hour Contract: 12 hours per week + regular overtime, 6 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Pie Recruitment seeks a highly motivated Call Centre Team Leader to join our team and oversee the delivery of exceptional customer service for our EV fleet and mobility provider client.About the Position:As a Call Centre Team Leader, you will manage a team of customer services staff, handle escalation enquiries, communicate effectively with customers, and...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    About the OpportunityWe are seeking a seasoned professional to oversee our customer services division, driving growth and excellence in service delivery. Based in Hertfordshire, this role offers a competitive salary package, including £33,000 basic, 5-10% bonus, and up to 15% pension contributions.The successful candidate will lead a team of customer...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Grow Your Career with PIE RecruitmentAbout The OpportunityWe are seeking a skilled Customer Service Manager to join our client's team in Hertfordshire. As a leader in the customer services division, you will be responsible for developing and implementing a customer service policy, training staff to meet expectations, and managing a team of customer services...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Job OverviewWe are seeking an experienced Call Centre Manager to support the growth of our customer services division.This exciting opportunity allows you to join a market leader, develop your skills, and take control of your career, with a competitive salary and excellent benefits.


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    PIE Recruitment is seeking a seasoned Customer Service Operations Manager to oversee customer services and lead a team to deliver exceptional service for our EV fleet and mobility provider client.About the Role:This Customer Service Operations Manager will be responsible for developing a customer service policy, training staff to meet customer service...

  • Starbucks Team Leader

    2 weeks ago


    Hertfordshire, Hertfordshire, Eastern England, United Kingdom Village Hotels Full time

    Starbucks Team Leader - ElstreeWe're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma...

  • Team Leader

    3 weeks ago


    Stevenage, Hertfordshire, United Kingdom Quest Employment Full time €13 - €14

    About Us: Quest Employment is partnering with a leading food production manufactory in Stevenage, committed to delivering high-quality products to customers. We are seeking a dedicated and experienced Food Production Team Leader to join their dynamic team. You can get further details about the nature of this opening, and what is expected from applicants,...

  • Team Leader

    3 weeks ago


    Stevenage, Hertfordshire, United Kingdom Quest Employment Full time €13 - €14

    About Us: Quest Employment is partnering with a leading food production manufactory in Stevenage, committed to delivering high-quality products to customers. We are seeking a dedicated and experienced Food Production Team Leader to join their dynamic team. You can get further details about the nature of this opening, and what is expected from applicants,...

  • Operations Manager

    2 weeks ago


    Hertfordshire, United Kingdom PIE Recruitment Full time

    Operations Manager - Customer ServicesOur client, a leading leasing company, is seeking an experienced Operations Manager to lead their customer services division. Based in Hertfordshire, this role will involve managing a team of customer services staff and developing a customer service policy that meets business needs.The ideal candidate will have a proven...


  • Hertfordshire, United Kingdom Morgan Sindall Property Services Full time

    Permanent - Full Time We are looking to recruit a Customer Service Manager to join us in Hertfordshire. About the Role Joining our team, you’ll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and...


  • Hertfordshire, United Kingdom Enterprise Recruitment Ltd Full time

    **Configuration Team Leader** Working for an expanding hi-tech engineering organisation as a Configuration Team Leader, you will lead a small team of engineers and be responsible for product configuration and the effectiveness of change control. They are at the forefront of the aerospaceindustry and their purpose is to contribute to a safer, more sustainable...

  • Sales Team Leader

    3 weeks ago


    Hertfordshire, United Kingdom Flat Fee Recruiter Full time

    Drive Sales SuccessIn this dynamic role as Sales Team Leader, you will lead the internal and external sales teams to drive revenue growth across England. With a focus on delivering exceptional customer experiences, you will develop and implement strategies to build strong relationships with key customers.The ideal candidate will have a proven track record in...

  • QA Team Leader

    5 days ago


    Hertfordshire, United Kingdom Hyper Recruitment Solutions Ltd Full time

    We are currently looking for a QA Team Leader to join a GMP Pharmaceutical business based in the Hertfordshire region. As the QA Team Leader you will be responsible for the management of QA Officers as well as the following: KEY DUTIES AND RESPONSIBILITIES: Your duties as the QA Team Leader will be varied however the key duties and responsibilities are as...