Customer Service Director

2 days ago


Hertfordshire, United Kingdom PIE Recruitment Full time

The ideal candidate for this role will be a seasoned customer service professional with a proven track record of delivering exceptional results in a fast-paced environment. With a passion for team leadership and a keen eye for detail, they will excel at managing a team of customer service representatives and driving continuous improvement in the contact centre.

About the Opportunity

This is an exciting opportunity to join PIE Recruitment as a Call Centre Manager in Hertfordshire. As a key member of our team, you will play a vital role in shaping the future of our contact centre and driving business growth. You will work closely with other managers to develop and implement strategies that meet customer needs and exceed expectations.

Responsibilities
  • Develop and implement effective customer service policies and procedures.
  • Train and develop a team of customer service representatives to deliver exceptional results.
  • Manage day-to-day operations of the contact centre, including handling escalated customer complaints.
  • Maintain accurate records and reports to track performance metrics and identify areas for improvement.

We offer a competitive salary package, including a basic salary range of £30,000 - £34,000 per annum, plus benefits and bonuses. If you are a motivated and ambitious individual who thrives in a dynamic environment, we would love to hear from you.



  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Customer Service Director OpportunityThis is an exciting opportunity to join a market-leading vehicle solutions provider as a Customer Service Director. Based in Hertfordshire, this role will involve leading a team of customer services staff and developing a customer service policy that exceeds expectations.The ideal candidate will have a proven track record...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    About the OpportunityWe are seeking a seasoned professional to oversee our customer services division, driving growth and excellence in service delivery. Based in Hertfordshire, this role offers a competitive salary package, including £33,000 basic, 5-10% bonus, and up to 15% pension contributions.The successful candidate will lead a team of customer...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    About The OpportunityThe position of Call Centre Manager represents an excellent chance to join a leading company in the EV fleet and mobility sector, located in Hertfordshire. With a market-leading product offering and a focus on personal development, this role offers a genuine career path for those who are passionate about customer service.As a key member...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Job OverviewWe are seeking an experienced Call Centre Manager to support the growth of our customer services division.This exciting opportunity allows you to join a market leader, develop your skills, and take control of your career, with a competitive salary and excellent benefits.


  • Hertfordshire, United Kingdom Drake International UK Full time

    Leadership OpportunityWe are seeking an experienced Senior Client Service Director to lead our dynamic team in the construction materials testing industry. As a market leader, we offer cutting-edge technology and innovative solutions.About the Role: As Senior Client Service Director, you will play a pivotal part in enhancing the customer service experience....


  • Hertfordshire, United Kingdom ASDA Opticians Full time

    Clinical Services DirectorAs a Clinical Services Director at ASDA Opticians, you will be responsible for leading a team of optometrists and optical assistants. Your primary focus will be on delivering exceptional patient care, ensuring high-quality services, and driving business growth through effective leadership and management.


  • Hertfordshire, United Kingdom Ernest Doe & Sons Ltd Full time

    About the Role:We are seeking a results-driven Retail and Service Director to lead our parts team at our Benington Branch. As a key member of the team, you will be responsible for driving business growth, improving customer satisfaction, and leading a team of staff.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...


  • Hertfordshire, United Kingdom ASDA Opticians Full time

    About Your CareerThis is an exciting opportunity for a motivated and experienced dispensing optician to join our ASDA Opticians team as a Clinical Service Director. As a key member of our team, you will be responsible for overseeing the delivery of exceptional customer service and clinical care to our patients, while also developing and leading a team of...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Grow Your Career with PIE RecruitmentAbout The OpportunityWe are seeking a skilled Customer Service Manager to join our client's team in Hertfordshire. As a leader in the customer services division, you will be responsible for developing and implementing a customer service policy, training staff to meet expectations, and managing a team of customer services...


  • Hertfordshire, United Kingdom EMCOR UK Full time

    Role OverviewThis Technical Services Director position is crucial to the success of our organization, requiring a highly skilled individual to plan, manage, and monitor engineering functions. The ideal candidate will have experience in a supervisory role, with strong leadership skills, organizational competencies, and project management...


  • Hertfordshire, United Kingdom Entain Full time

    About the RoleWe are seeking a skilled Customer Service Professional to join our team as a Retail Sales and Service Manager. This role is perfect for individuals who enjoy working in a fast-paced environment, delivering exceptional customer service, and driving sales growth.Key Responsibilities:Deliver outstanding customer service by responding to customer...


  • Hertfordshire, United Kingdom Drake International UK Full time

    Our client believes in fostering a work environment that is both challenging and rewarding. As a market leader in the construction materials testing industry, they offer their people the opportunity to work with cutting-edge technology and innovative solutions. They value professional growth, collaboration, and a commitment to excellence, ensuring that every...


  • Hertfordshire, United Kingdom iSupply Recruitment Full time

    Are you a problem solver with a passion for people? iSupply Recruitment is seeking a Sales & Service Advisor to be the face of our client's business and brand.This role offers a unique blend of sales, service, and technical skills, making it an exciting opportunity for those who enjoy variety and challenge. Key responsibilities include:CUSTOMER CHAMPION:...


  • Hertfordshire, United Kingdom Bright Selection Full time

    Job Description:Bright Selection is seeking an experienced Residential Care Services Director to oversee the delivery of high-quality care in their new portfolio of homes in the South East of England. This exciting opportunity involves leading a team to provide person-centred care, while also driving occupancy growth and developing the company's...


  • Hertfordshire, United Kingdom OCS Group Full time

    Job DescriptionOCS Group is seeking a highly skilled Operational Services Director to lead our Soft FM services in the East London, Bedfordshire and Hertfordshire region.About the RoleThis high-profile NHS contract has an estimated salary of £85,000 - £95,000 per annum. The successful candidate will be responsible for leading a team of employees to provide...


  • Hertfordshire, United Kingdom Futures Full time

    Senior Site Director Opportunity at FuturesWe are seeking an experienced and skilled Senior Site Director to join our team at Futures. As a Senior Site Director, you will be responsible for overseeing the successful delivery of high-end installation projects across various sites and customers worldwide.About the CompanyFutures is a reputable manufacturing...


  • Hertfordshire, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleWe are seeking an experienced and customer-focused Community Living Director to join our team at Churchill Estates Management Ltd.As a Community Living Director, you will be responsible for managing the day-to-day operations of our residential estate, ensuring that our residents receive exceptional service and support. Your primary focus will...


  • Hertfordshire, United Kingdom Sodexo Full time

    Job Title: Cleaning Services DirectorWe are seeking an experienced leader to oversee cleaning services across three prestigious schools in our network.About the Role:Direct and manage a team of Assistant Cleaning Managers and Supervisors to maintain high cleaning standards, ensuring compliance with regulatory requirements.Recruit, train, and develop the...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    PIE Recruitment is seeking a seasoned Customer Service Operations Manager to oversee customer services and lead a team to deliver exceptional service for our EV fleet and mobility provider client.About the Role:This Customer Service Operations Manager will be responsible for developing a customer service policy, training staff to meet customer service...

  • Operations Manager

    2 days ago


    Hertfordshire, United Kingdom PIE Recruitment Full time

    Operations Manager - Customer ServicesOur client, a leading leasing company, is seeking an experienced Operations Manager to lead their customer services division. Based in Hertfordshire, this role will involve managing a team of customer services staff and developing a customer service policy that meets business needs.The ideal candidate will have a proven...