Senior Client Service Director

4 days ago


Hertfordshire, United Kingdom Drake International UK Full time
Leadership Opportunity

We are seeking an experienced Senior Client Service Director to lead our dynamic team in the construction materials testing industry. As a market leader, we offer cutting-edge technology and innovative solutions.

About the Role: As Senior Client Service Director, you will play a pivotal part in enhancing the customer service experience. You will take ownership of customer issues, ensuring their resolution, and lead a small team of Service Engineers. Your responsibilities will include managing installations, calibrations, and maintenance of advanced products, while collaborating with international teams to provide exceptional support.

Key Responsibilities:

  • Lead and schedule daily activities for the Service Engineers.
  • Efficiently handle customer complaints and queries.
  • Maintain and improve service desk operations.
  • Collaborate with international teams to solve customer issues.
  • Travel up to 50% to support customers on-site.

Company Overview

Our client values professional growth, collaboration, and a commitment to excellence. This role offers a unique chance to lead a dynamic team in a globally recognized company within the construction materials testing industry.

What We Offer:

  • A leadership role in a renowned company.
  • Professional growth and development opportunities.
  • A collaborative and innovative work environment.
  • The chance to significantly impact customer satisfaction and service standards.

Ideal Candidate Profile:

  • Experience in Materials/Civil/Geotechnical Engineering or related fields.
  • Proven experience in customer service/technical support.
  • Excellent communication and problem-solving skills.
  • A proactive and resilient approach to managing multiple requests.

Salary: £60,000 - £80,000 per annum

This is a fantastic opportunity to join a team that values expertise, innovation, and customer satisfaction.



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