Senior Client Service Director
4 days ago
We are seeking an experienced Senior Client Service Director to lead our dynamic team in the construction materials testing industry. As a market leader, we offer cutting-edge technology and innovative solutions.
About the Role: As Senior Client Service Director, you will play a pivotal part in enhancing the customer service experience. You will take ownership of customer issues, ensuring their resolution, and lead a small team of Service Engineers. Your responsibilities will include managing installations, calibrations, and maintenance of advanced products, while collaborating with international teams to provide exceptional support.
Key Responsibilities:
- Lead and schedule daily activities for the Service Engineers.
- Efficiently handle customer complaints and queries.
- Maintain and improve service desk operations.
- Collaborate with international teams to solve customer issues.
- Travel up to 50% to support customers on-site.
Company Overview
Our client values professional growth, collaboration, and a commitment to excellence. This role offers a unique chance to lead a dynamic team in a globally recognized company within the construction materials testing industry.
What We Offer:
- A leadership role in a renowned company.
- Professional growth and development opportunities.
- A collaborative and innovative work environment.
- The chance to significantly impact customer satisfaction and service standards.
Ideal Candidate Profile:
- Experience in Materials/Civil/Geotechnical Engineering or related fields.
- Proven experience in customer service/technical support.
- Excellent communication and problem-solving skills.
- A proactive and resilient approach to managing multiple requests.
Salary: £60,000 - £80,000 per annum
This is a fantastic opportunity to join a team that values expertise, innovation, and customer satisfaction.
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