Operational Services Director

1 month ago


Hertfordshire, United Kingdom OCS Group Full time
Job Description

OCS Group is seeking a highly skilled Operational Services Director to lead our Soft FM services in the East London, Bedfordshire and Hertfordshire region.

About the Role

This high-profile NHS contract has an estimated salary of £85,000 - £95,000 per annum. The successful candidate will be responsible for leading a team of employees to provide an integrated Soft FM service across 74 sites.

Main Responsibilities
  • To develop and implement operational procedures for efficient and effective soft FM multi-service delivery.
  • To oversee the management of all services provided by OCS staff, sub-contractors, and site-based management teams to ensure compliance with service level agreements and budgetary considerations.
  • To develop and maintain relationships with client/end-user decision makers.
  • To ensure professional quality of service delivery and compliance with legislative requirements.
  • To project manage new initiatives from inception to successful completion.
  • To provide monthly reports and management information in line with client requirements.
Requirements
  • A strong numeracy and literacy background.
  • Operational knowledge of multiline budgets and P&L accounts.
  • Excellent interpersonal skills (communication, presentation, persuasion, and motivation).
  • Proven experience of managing outsourced commercial Soft FM services.
  • Knowledge of Social Value measurements tools (beneficial but not essential).
  • Excellent organisational skills.
  • Lateral thinking (innovation).
  • Knowledge of NHS 2021 Cleaning standards.
  • Food Safety Level 3 (Level 4 desired).
  • Computer literate – Microsoft packages including Excel, Power BI, and people management software.
  • Multi-site management experience.
  • Management knowledge on HR processes and procedures.
  • People Management Skills.
  • iOSH (NEBOSH desired).
  • Social values knowledge (desired).
  • IWFM Membership (desired).
  • Educated to degree level (desirable).
  • Driving License.
About Us

OCS Group is a market leader in the Healthcare and Education sector, striving to make people and places the best they can be. We are recognised throughout the world for our commitment to excellence and innovation.



  • Hertfordshire, United Kingdom HIRING PEOPLE Full time

    **Timing Operations Director**HIRING PEOPLE is hiring a Timing Operations Director to lead our timing operations team. This is a unique opportunity to drive growth and excellence in event timing.To succeed in this role, you'll need a minimum of 2 years experience in chip timing for events and familiarity with Racetec timing software. A strong problem-solving...


  • Hertfordshire, United Kingdom Collins King & Associates Limited Full time

    We are seeking a highly skilled Catering Operations Director to lead our catering and events team at a commercial venue in St. Albans, Hertfordshire. This is a senior operations role within the organisation, responsible for managing the daily operation of two 'all day dining' cafes, retail kiosks, and various event spaces.Job Description:The successful...


  • Hertfordshire, United Kingdom Futures Full time

    Futures, a forward-thinking company in the manufacturing sector, is seeking an Installation Operations Director to lead our installation operations globally. This is an exciting opportunity to develop and implement strategies that drive business growth and excellence in installation services.Key Responsibilities:Develop and implement operational strategies...


  • Hertfordshire, United Kingdom Cartwheel Recruitment Ltd Full time

    Culinary Operations Director Job Summary">We are seeking a highly experienced and skilled Culinary Operations Director to lead our kitchen team at a thriving secondary school located in Croydon.">As a key member of our operations team, you will be responsible for preparing meals for students aged 11 to 18.">The ideal candidate will have a passion for feeding...


  • Hertfordshire, United Kingdom ASDA Opticians Full time

    Clinical Services DirectorAs a Clinical Services Director at ASDA Opticians, you will be responsible for leading a team of optometrists and optical assistants. Your primary focus will be on delivering exceptional patient care, ensuring high-quality services, and driving business growth through effective leadership and management.


  • Hertfordshire, United Kingdom HIRING PEOPLE Full time

    Job DescriptionThe Timing Operations Director will play a key role in shaping the company's future success by leading the timing operations team and driving growth in the business.About UsHiring People is a dynamic company that provides end-to-end race timing services to the events industry.Key ResponsibilitiesEvent Execution: Ensure timely and efficient...


  • Hertfordshire, United Kingdom EMCOR UK Full time

    Role OverviewThis Technical Services Director position is crucial to the success of our organization, requiring a highly skilled individual to plan, manage, and monitor engineering functions. The ideal candidate will have experience in a supervisory role, with strong leadership skills, organizational competencies, and project management...


  • Hertfordshire, United Kingdom Futures Full time

    Key ResponsibilitiesThe successful candidate for the Production and Operations Director role will be responsible for developing and implementing strategies to drive business growth and improve operational efficiency. You will lead a team of production managers and oversee all aspects of production, from planning to delivery.With a strong background in...


  • Hertfordshire, United Kingdom PIE Recruitment Full time

    Customer Service Director OpportunityThis is an exciting opportunity to join a market-leading vehicle solutions provider as a Customer Service Director. Based in Hertfordshire, this role will involve leading a team of customer services staff and developing a customer service policy that exceeds expectations.The ideal candidate will have a proven track record...


  • Hertfordshire, United Kingdom HIRING PEOPLE Full time

    **Job Summary**We are hiring an Event Operations Director to lead our timing services team. The successful candidate will have at least 2 years of experience in chip timing for events and be proficient in Racetec timing software.**Responsibilities:**Lead the timing services team to deliver top-notch timing services for events.Organise and manage packing...


  • Hertfordshire, United Kingdom Futures Full time

    At Futures, we are seeking a highly skilled Director of Manufacturing Operations to oversee the entire manufacturing process. This key role offers a competitive salary package of $120,000 - $150,000 per annum, depending on experience. The successful candidate will have overall responsibility for production / manufacturing, quality, health and safety, and...


  • Hertfordshire, United Kingdom Haven Full time

    Head of Business PartneringHaven seeks a highly skilled Director of Operational Finance to lead the finance business partnering division across all 4 Haven park regions and retail operations.This pivotal leadership role involves providing insightful financial analysis, strategic guidance, and actionable recommendations for the 4 park regions and retail...


  • Hertfordshire, United Kingdom BioTalent Full time

    Job OverviewWe are seeking a seasoned Director of Engineering to lead our engineering efforts across cutting-edge biopharmaceutical facilities.This is an exceptional opportunity for a collaborative, innovative engineer who can make a significant impact in a pioneering biotech company working on groundbreaking cancer therapies.About the Role$180,000 -...


  • Hertfordshire, United Kingdom Futures Full time

    Futures: A Manufacturing Business LeaderWe are a pioneering manufacturing business focused on furniture, joinery, interiors, and displays. With a reputation for delivering exceptional quality and timely installations, we continue to grow and expand our services globally.This is an exciting opportunity to join our team as a Strategic Site Operations Director,...


  • Hertfordshire, United Kingdom Constructive Moves Full time

    About the PositionWe are seeking a Construction Operations Director to join our team at Constructive Moves. As a leading housing developer, we are looking for an individual who can manage construction teams and ensure that each scheme achieves our company-wide performance standards, as well as Health and Safety requirements.ResponsibilitiesOversee...

  • Account Director

    3 weeks ago


    Hertfordshire, United Kingdom COREcruitment Full time

    Account Director - £100k + package - Soft FM - LondonWe are working on a great Account Director role with a national catering and soft FM provider. This is a key contract within the portfolio that requires an established Soft FM operator who can really lead from the front.About the position:This is a large and multifunctional and complex contract to the...

  • Operations Director

    7 days ago


    Hertfordshire, United Kingdom HIRING PEOPLE Full time

    Hiring People is seeking an experienced Timing Operations Lead to join our fast-paced and rapidly growing business. As an Operations Manager, you will play a key role in shaping the company's future success by:Event Preparation: Ensuring Racetec software and data are fully prepared to deliver top-notch timing servicesEquipment Management: Organising and...


  • Hertfordshire, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    **Regional Client Service Director - Hertfordshire** **Salary to £90k (depending on experience) plus car and benefits** Leading the Existing Client Servicing Team and the Sales Division, this role will be working for one of the most revered insurance brokers in the UK market. This is a senior, career-making move. We are seeking individuals who -...


  • Hertfordshire, United Kingdom Sodexo Full time

    Job Title: Cleaning Services DirectorWe are seeking an experienced leader to oversee cleaning services across three prestigious schools in our network.About the Role:Direct and manage a team of Assistant Cleaning Managers and Supervisors to maintain high cleaning standards, ensuring compliance with regulatory requirements.Recruit, train, and develop the...


  • Hertfordshire, United Kingdom Futures Full time

    Futures invites applications for a Senior Site Operations Director to spearhead its site operations. This pivotal role will be responsible for managing the day-to-day activities on-site, including supervising staff, coordinating logistics, and ensuring compliance with health and safety regulations.To succeed in this challenging position, candidates should...