Operational Services Director

5 days ago


Hertfordshire, United Kingdom OCS Group Full time
Job Description

OCS Group is seeking a highly skilled Operational Services Director to lead our Soft FM services in the East London, Bedfordshire and Hertfordshire region.

About the Role

This high-profile NHS contract has an estimated salary of £85,000 - £95,000 per annum. The successful candidate will be responsible for leading a team of employees to provide an integrated Soft FM service across 74 sites.

Main Responsibilities
  • To develop and implement operational procedures for efficient and effective soft FM multi-service delivery.
  • To oversee the management of all services provided by OCS staff, sub-contractors, and site-based management teams to ensure compliance with service level agreements and budgetary considerations.
  • To develop and maintain relationships with client/end-user decision makers.
  • To ensure professional quality of service delivery and compliance with legislative requirements.
  • To project manage new initiatives from inception to successful completion.
  • To provide monthly reports and management information in line with client requirements.
Requirements
  • A strong numeracy and literacy background.
  • Operational knowledge of multiline budgets and P&L accounts.
  • Excellent interpersonal skills (communication, presentation, persuasion, and motivation).
  • Proven experience of managing outsourced commercial Soft FM services.
  • Knowledge of Social Value measurements tools (beneficial but not essential).
  • Excellent organisational skills.
  • Lateral thinking (innovation).
  • Knowledge of NHS 2021 Cleaning standards.
  • Food Safety Level 3 (Level 4 desired).
  • Computer literate – Microsoft packages including Excel, Power BI, and people management software.
  • Multi-site management experience.
  • Management knowledge on HR processes and procedures.
  • People Management Skills.
  • iOSH (NEBOSH desired).
  • Social values knowledge (desired).
  • IWFM Membership (desired).
  • Educated to degree level (desirable).
  • Driving License.
About Us

OCS Group is a market leader in the Healthcare and Education sector, striving to make people and places the best they can be. We are recognised throughout the world for our commitment to excellence and innovation.


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