Customer Service Manager

3 weeks ago


Hertfordshire, United Kingdom Drake International UK Full time

Our client believes in fostering a work environment that is both challenging and rewarding. As a market leader in the construction materials testing industry, they offer their people the opportunity to work with cutting-edge technology and innovative solutions. They value professional growth, collaboration, and a commitment to excellence, ensuring that every team member can thrive and make a significant impact. This role offers a unique chance to lead a small dynamic team in a market-leading company within the construction materials testing industry.


About the Role: As the Customer Service Manager, you will be pivotal in enhancing the customer service experience. You will take ownership of customer issues, ensuring their resolution, and lead a small team of Service Engineers. Your responsibilities will include managing installations, calibrations, and maintenance of cutting-edge products, while collaborating with international teams to provide exceptional support.


What Our Client Offers:

  • A leadership role in a globally recognised company.
  • Professional growth and development opportunities.
  • A collaborative and innovative work environment.
  • The chance to significantly impact customer satisfaction and service standards.


Key Responsibilities:

  • Lead and schedule daily activities for the Service Engineers.
  • Efficiently handle customer complaints and queries.
  • Maintain and improve service desk operations.
  • Collaborate with international teams to solve customer issues.
  • Travel up to 50% to support customers on-site.


Ideal Candidate Profile:

  • Experience inf Material/Civil/Geotechnical Engineering or related fields.
  • Proven experience in customer service/technical support.
  • Excellent communication and problem-solving skills.
  • A proactive and resilient approach to managing multiple requests.


This is a great opportunity to join a team that values expertise, innovation, and customer satisfaction. If you are ready to make a difference, apply now



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