Customer Service Representative
4 weeks ago
We are seeking a highly skilled and compassionate Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our elderly customers, taking orders over the phone or via the internet, and making outbound courtesy calls to ensure their needs are met.
Key Responsibilities:
- Take telephone and internet orders from customers, ensuring accurate and efficient processing.
- Make outbound courtesy calls to customers to check on their well-being and provide support.
- Support drivers with route planning and delivery logistics.
- Attend marketing events to promote our products and services.
- Update customer records and liaise with customer relatives as required.
- Provide customers with information on how to cook, store, and re-order our meals.
- Prepare promotional literature and communicate new product information to customers.
- Search for new business opportunities and share best practices with colleagues.
About You
- Experience in a customer service role, preferably in the elderly care sector.
- Confident using a personal computer to manage and process orders.
- Excellent telephone manner and communication skills.
- Able to work accurately and efficiently, with attention to detail.
- Numerate and good written English skills, with GCSE Maths and English standard or equivalent.
- Able to work to deadlines and prioritize tasks effectively.
What We Offer
- Competitive salary, accredited Living Wage employer.
- 33 days holiday per year, including bank holidays.
- Option to purchase up to 5 additional days holiday per year.
- Discretionary annual bonus scheme.
- Pension scheme with employer-matched contributions up to 4%.
- Life assurance scheme worth at least 1x annual salary.
- Free turkey or voucher at Christmas.
- Apetito perks scheme, including salary sacrifice options and retail discounts.
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