Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco Tring Superstore. As a key member of our store team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work effectively as part of a team to achieve sales targets and meet customer needs.
- Maintain a high level of store standards, including visual merchandising, stock levels, and store cleanliness.
- Process transactions accurately and efficiently, handling customer payments and returns.
- Participate in seasonal, community, and charity events to create a great inclusive atmosphere.
What We Offer
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador
Why Join Us?
At Tesco, we're committed to providing our customers with the best possible shopping experience. As a Customer Service Representative, you'll play a vital role in achieving this goal. You'll have the opportunity to work with a talented team, develop your skills and knowledge, and enjoy a range of benefits that will support you in your career and personal life.
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