Customer Service Representative

2 weeks ago

Hertfordshire, United Kingdom PIE Recruitment Full time

{"h1": "Customer Services Advisor (Remarketing & Insurance) - EV Vehicle Solutions & Services", "p": "We are seeking a highly motivated and organized Customer Services Advisor to join our team at EV Vehicle Solutions & Services. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients across the UK.

Key Responsibilities:

* Audit Remarketing Partners: Conduct regular audits of remarketing partners to ensure all collected vehicles are auction-ready and meet necessary standards.
* Tesla Business Account Management: Oversee the Tesla business account, ensuring timely de-fleeting and management of vehicle inventories.
* Stock and Dashboard Reporting: Provide accurate and timely stock reports and dashboards to ensure management has clear visibility into vehicle inventory.
* VOR Management: Monitor and manage Vehicle Off Road (VOR) statuses for auction vehicles, coordinating necessary repairs to minimize downtime.
* Supplier Management: Ensure timely receipt of all sold reports from suppliers, maintaining efficient communication and coordination.
* Licence Check Process Management: Oversee the daily management of the Licence Check process, ensuring compliance with company procedures, and handle supplier relationships.

Requirements:

* Strong stakeholder relationship management skills
* Ability to work effectively under pressure and within time constraints
* Excellent customer service focus and attention to detail
* Strong organizational skills with the ability to prioritize tasks effectively and manage multiple projects simultaneously
* Creative problem-solving skills and a personable approach to interactions with colleagues and clients

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About the Company:

Our client is a leading provider of vehicle solutions and services to businesses across the UK, with a special focus on the EV market. They are committed to promoting electric vehicles and providing exceptional customer service to their clients.

About the Role:

This is a great opportunity for someone to spread their wings with a market and provide the stepping stone to future growth and progression. The role will consist of but not limited to the following:

Key Skills and Competencies:

* Stakeholder Relationship Management: Proven ability to build and maintain strong relationships with both internal teams and external stakeholders, ensuring effective collaboration.
* Team Collaboration: A dedicated team player who works well within a group environment, contributing to shared goals.
* Work Prioritization & Multitasking: Strong organizational skills with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
* Creative Problem Solving: Demonstrated ability to think outside the box and provide innovative solutions to challenges.
* Personality and Approach: Warm, enthusiastic, and outgoing, with a personable approach to interactions with colleagues and clients.
* Customer Service Focus: Strong attention to detail and a commitment to providing excellent customer service in all aspects of work.
* Time Management: Ability to work effectively under pressure and within time constraints, ensuring deadlines are consistently met.

We look forward to hearing from you

Best regards,
[Your Name]"}

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