Customer Service Representative

4 weeks ago


Hertfordshire, United Kingdom Warner Leisure Hotels Full time

Unlock Your Potential with Warner Leisure Hotels

We're on the search for a talented Contact Centre Advisor to join our team at our Hemel support centre and share our passion for delivering exceptional customer experiences.

About the Role

We're looking for someone who can demonstrate great listening skills, a problem-solving attitude, and a passion for helping our guests find their perfect holiday.

Your Key Responsibilities

  • Provide informative and accurate advice and guidance to guests looking to book or discuss their future holiday at one of our hotels or villages.
  • Create rewarding relationships with our guests by providing an individual, tailored experience, ensuring you meet the Warner standard and our guests' expectations.
  • Work collaboratively with our team to deliver exceptional customer service and achieve sales targets.

What We Offer

As a Contact Centre Advisor with Warner Leisure Hotels, you'll enjoy a range of benefits, including:

  • 70 hours holiday
  • Ability to purchase further holiday allowance through our Holiday Buy Scheme
  • Hybrid working via our Warner offices located in Hemel Hempstead
  • 20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays
  • Additional earning potential through the Annual Bonus Scheme
  • Access to fantastic discounts offers with many national brands and retailers through our 'My Bourne Hub' page
  • Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
  • A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development

Join Our Team

At Warner Leisure Hotels, we're committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business. We encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities, and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you.



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