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Customer Service Professional
1 month ago
We are seeking a skilled Customer Service Professional to join our team as a Retail Sales and Service Manager. This role is perfect for individuals who enjoy working in a fast-paced environment, delivering exceptional customer service, and driving sales growth.
Key Responsibilities:
- Deliver outstanding customer service by responding to customer inquiries, resolving issues, and providing product recommendations.
- Maintain a high level of knowledge about products and services to effectively engage with customers.
- Work closely with the shop team to achieve sales targets, improve customer satisfaction, and enhance overall store performance.
- Conduct regular meetings with the shop manager to discuss performance, goals, and areas for improvement.
- Participate in ongoing training and development programs to stay up-to-date on industry trends, products, and best practices.
Requirements:
- High school diploma or equivalent required; degree in business or related field preferred.
- Minimum 1-2 years of experience in retail sales, customer service, or a related field.
- Proven track record of achieving sales targets, improving customer satisfaction, and driving team performance.
- Excellent communication, interpersonal, and problem-solving skills.
- Able to work in a team environment, adapt to change, and maintain a positive attitude.
Benefits:
- Competitive salary: $40,000 - $55,000 per annum.
- Ongoing training and development opportunities.
- Bonus structure based on individual and team performance.
- Discounts on products and services.
- A supportive and dynamic work environment.
About Entain
Entain is a leading provider of sports betting and gaming services. We are committed to delivering exceptional customer experiences, driving innovation, and fostering a culture of excellence. Our mission is to create a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and empowered to succeed.
