Customer Service Advisor

2 weeks ago


Hertfordshire, United Kingdom Pertemps Aylesbury Full time

Customer Service Advisor - HertfordshirePertemps is currently recruiting for a Customer Service Advisor to join our Automotive client based in Borehamwood.Hours: Mon-Sun 8 am-8 pm (40 hours a week on a rota basis for the weekend)Salary: £28,800Duties:Handling inbound and outbound callsDelivering exceptional customer service at all timesProcessing new bookings, booking extensions, and terminations within required SLAsHandling customer complaints efficiently through to resolutionUpdating company system with accuracy, processing rental documentation, and providing reports.Offering additional products or solutions to improve customer experienceRequirements:Proven experience in a customer service environmentA passion for customer service and a strong understanding of how to deliver it.Proven ability to communicate effectively by phone, email, and chatThe ability to work under pressure and achieve business KPIsBenefits:25 Days holidays + bank holidaysBirthday day offPensionWork based discountsIf you would be interested, please apply, or call Corinne at Pertemps



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