Reservation Coordinator

2 weeks ago

Liverpool, United Kingdom Novotel Liverpool Full time

Job Summary:

We are seeking a highly organized and detail-oriented Reservation Coordinator to join our team at Novotel Liverpool. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.

Key Responsibilities:

  • Reservation Management: Manage reservations received via various channels, ensuring accurate and efficient booking processes.
  • Front Desk Operations: Assist with smooth check-in operations, accurately entering reservation details, and communicating crucial information to relevant staff members.
  • Guest Service: Provide warm welcomes, exceptional assistance, and resolve guest issues in a timely and professional manner.
  • Collaboration: Work effectively with other hotel departments to ensure seamless guest experiences.
  • Quality Assurance: Maintain high standards of quality and attention to detail in all aspects of job responsibilities.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a team environment.
  • Basic computer skills and knowledge of hotel operations software.

What We Offer:

  • A competitive hourly rate of £12.
  • A comprehensive benefits package, including employee benefit card, free bonus breaks voucher, friends and family rates, and more.

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