Reservations Coordinator

5 months ago

Liverpool, United Kingdom Pullman Liverpool Full time

**Job Description**:
Focus

The 4-star Pullman Liverpool Hotel is located at Kings Dock on Liverpool's world famous waterfront. Boasting an incredible location in the heart of the city, this hotel truly is a Jewel in the Accor brand portfolio. Pullman is a stylish and in tune luxury brand with a focus on inspiring a new generation of business travellers and business leaders. Hyper-connected and sophisticated explorers, every day they invent new ways of doing business worldwide. The world is their playground and every moment is an opportunity. Their life is a mix of business and pleasure, a balance of efficiency and personal well-being

As Reservations Coordinator you will provide reservations and administrative support to our Sales team in the achievement of the sales and revenue objectives with faultless administration and document management. Deliver a guest experience that is unique and brings the brand to life. At Pullman Liverpool we want our guests to feel able to do their best, achieve their goals and be recognised for their success. To help them we need you to recognise the guest and help them feel valued and important.

Main Responsibilities

PEOPLE:

- Effectively communicate with the Sales team, Front of House, Accounts and Operational teams ensuring successful delivery of all guest requests and requirements.
- Achieve targeted objectives outlined in one to one meetings.
- To be committed to ongoing professional development.

PROFIT:

- Recognise and maximise revenue opportunities within your department and throughout the hotel.
- To conduct competitor research and analysis

PRODUCT:

- Liaise with existing clients on a regular basis
- To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
- Arrange and deliver hotel show arounds in a professional and knowledgeable manner
- To support with group bookings through the whole process and liaise with other departments where required.
- To be the first point of call for all client enquiries regarding accommodation and meeting and events.
- To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings.
- Arrange and conduct hotel show arounds to promote the sale of accommodation and/or meeting space.
- Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business.
- Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for.
- Confirm bookings by proactively contacting clients and sourcing appropriate documentation stored in a systematic way.
- Adhere to and promote our company values and wider brand standards.
- Liaise with travel agents
- Maintain the accuracy of the in-house reservations system
- Exceed customers’ expectations by delivering service in a professional, knowledgeable and accommodating way
- Ensure that all reservations are recorded following established procedures with full and clear information and inputted correctly and promptly

RESPONSIBLE BUSINESS:

- To ensure ALL Safe & COVID-19 compliance in every activity undertaken
- Ensure that the workplace remains clean and tidy
- Ensure compliance with local laws and safety regulations
- Ensure the safety of people and property
- Respect the hotel’s commitments to the “Environmental Charter
- Accor Planet 21” (saving energy, recycling, sorting waste etc.)

To undertake any other duties commensurate with this post as determined by the Reservations Manager

Work Experience

Qualifications & Skills

To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:
Essential:

- Previous experience in a customer-focused industry, preferably within a hospitality office environment
- A minimum of one year’s hotel experience
- Extremely well organised with attention to detail
- Exceptional interpersonal skills
- Strong relationship building skills
- Positive, welcoming attitude and confident communication skills
- Ability to work on your own and as part of a team
- Commitment to and passion for delivering high levels of customer service
- Excellent grooming standards as this will, on occasion, be a customer-facing role
- Must speak fluent English, with excellent written skills
- High level of IT proficiency

Desirable:

- Higher education qualification or equivalent in Leisure & Tourism or Event Management
- Experience of Resaweb and opera
- Fluent in a second language
- Knowledge of TARS (The Accor Reservation System)

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