Reservations and Group Coordinator

1 week ago

Liverpool, United Kingdom The Municipal Hotel & Spa MGallery Full time

JOIN OUR
FAMILY

Belong in a
place where you can be yourself and love what you do.  Join our hotel
community and we will support you to realise your true potential. You will be
part of a team where everyone’s contribution is valued.  We will empower
you to bring ideas to elevate our services, creating personalised experiences
for guests.  Help them to feel special, and we will do the same for you.

 

THE
EXCITING OPPORTUNITY

We opened the
first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023
and have reset the clock within this historic building, bringing it back to
life.  Our Heartists® aspire to create memorable, heartfelt moments for
all life enjoyers to experience unique stories from the past but also to
immerse themselves into our hospitality, creating their own astonishing tales
of MGallery magical moments.  We boast 179 stunning bedrooms set in a
remarkable and inspiring landmark of the city. Time is of essence and at the
heart of The Municipal’s story.  The iconic clock tower and bells giving
the tempo to a timeless melody.  Various restaurants, bars and a
state-of-the-art spa sanctuary experience, will offer everyone the place to
have the time of their lives, pause the clock and embark upon their own magical
journey with MGallery.

MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)


A DAY IN
THE LIFE OF A RESERVATIONS AND SALES GROUP COORDINATOR AT THE MUNICIPAL HOTEL
& SPA MGALLERY

What
you'll be doing...

When you
enter our hotel you will be “wowed” and we aspire for our guests to be bowled
over too by the soul of our stunning property and authenticity and passion of
our Heartist® team and hospitality professionals.  The Reservations team
set the tone of what it is like for our guests to embark on the beginning of their
Municipal story with our Heartists® offering expert guidance to make every
touch point meaningful, memorable and personalised.  As a Reservations and Sales Group Coordinator
you will be apt at listening, efficiently recording and adapting to the changing
requirements and needs of a vast array of clientele ranging from groups, agents,
individuals, families, corporate businesses, bridal parties, VIPs, OTA’s, 3rd
party channels and stakeholders. 

This role is
contracted to 40 hours per week -varied shifts. 

WHAT WE
NEED FROM YOU

We hire
mostly on personality & potential but here are a few of our requirements...


  • A positive can do attitude and welcoming
    demeanour.  To speak with all guests, agents and 3rd parties in a
    polite, cheerful, hospitable and efficient manner, adhering to 5-star,
    Accor & MGallery brand standards and required timeframes.

  • To actively work towards the maximisation of the
    hotel sales and profitability through familiarisation with and to publicise
    all services, room types, event capacity and adaptability, facilities and hotel
    promotions offered by the hotel.

  • To be able to present and showcase the hotel to
    potential clients during meetings and facility tours.

  • Strong attention to minute
    details, demonstrating consistency in delivering accurate information/particulars
    and clear communication.  High
    degrees of accuracy in verbal and written communication are pivotal to the
    success of each booking and are vital in drawing up contracts and function
    sheets that mirror the guest requirements.

  • Analytical and
    presentation skills.  Maintaining
    statistic and analysis reports, client details, notes, profiles and
    company records.

  • Adhering to
    advance purchase and deposit payment requirements in addition to ensuring
    that the daily banking balances.  Ensuring
    all required routes are followed and payments are posted on all systems
    correctly.

  • To have excellent teamwork and verbal and written communication skills, establishing strong relationships over all
    mediums inclusive of telephone, email, booking systems and in person
    meetings.
  • 2 years current reservation experience, in a fast paced hotel reservations department, ideally Accor branded  

WHAT WE
OFFER

When you
become one of our Heartists®, you will also be a member of the Accor and RBH
group with all the benefits that brings. The ALL Heartists® program is the
benefits programme dedicated to Accor Heartists®.  It provides employees
with the opportunity to enjoy memorable experiences throughout the year, thanks
to preferential rates in hotels and exclusive discounts with a wide range of
partners.  The RBH company benefits extend these offerings across RBH
Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday
for your birthday and pension scheme.  To conclude this power trio, we
have The Municipal Hotel benefits with friends and family rates, discounts,
free meals on duty, gratuities, discounted local parking and social events. 
What’s not to love?

You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.



EQUAL OPPORTUNITIES

RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. If at any
point throughout our process you require reasonable adjustments, please
contact careers@rbhmanagement.com.



Apply
now.  Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH 

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