Reservations and Group Coordinator
3 weeks ago
The Municipal Hotel & Spa MGallery
We are seeking a skilled Reservations and Group Coordinator to join our dynamic team. As a key member of our reservations department, you will be responsible for providing exceptional customer service, maximizing hotel sales, and ensuring seamless booking processes.
Key Responsibilities:
- Process and manage group and individual bookings, ensuring accurate and timely communication with clients.
- Utilize sales and marketing strategies to promote hotel services, room types, and event capacities.
- Maintain accurate records, statistics, and analysis reports to inform business decisions.
- Develop and maintain strong relationships with clients, agents, and third-party stakeholders through excellent communication and interpersonal skills.
- Ensure adherence to hotel policies, procedures, and brand standards.
- Ensure timely and accurate processing of payments, deposits, and banking transactions.
Requirements:
- 2 years of current reservation experience in a fast-paced hotel reservations department, preferably in an Accor-branded property.
- Excellent communication, teamwork, and problem-solving skills.
- Ability to work in a dynamic environment with varied shifts and adapt to changing client needs.
- A positive attitude, welcoming demeanor, and ability to provide exceptional customer service.
What We Offer:
As a member of our team, you will enjoy a range of benefits, including a competitive salary, opportunities for career growth, and access to exclusive employee programs and discounts. Join us in creating memorable experiences for our guests and becoming a part of our vibrant team culture.
Equal Opportunities:
The Municipal Hotel & Spa MGallery is an equal opportunities employer, committed to diversity and inclusivity. We welcome applications from candidates with diverse backgrounds and experiences.
Apply Now:
Send your application to careers@rbhmanagement.com or follow the link to our employment portal. We look forward to welcoming you to our team
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