Hotel Reservation Coordinator
4 days ago
Accommodation Booking Specialist
About the RoleWe are seeking a skilled Reservation Agent to join our team at AccorHotel. As a key member of our front desk operations, you will be responsible for managing reservations, ensuring a seamless and efficient booking process, and providing exceptional customer service.
Key Responsibilities- Manage reservations received via various channels, including phone, fax, internet, and email.
- Drive and optimize room sales in line with our brand and hotel policies.
- Provide guests with a warm welcome and exceptional assistance.
- Accurately enter reservation details and communicate crucial information to relevant staff members.
- Confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments.
- Competitive hourly rate: £12
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension
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