Reservations and Event Sales Office Manager

4 days ago


Liverpool, Liverpool, United Kingdom Hosco Full time

About the Role:

We are seeking a highly skilled and experienced Reservations and Event Sales Office Manager to join our team at Hosco. As a key member of our commercial team, you will be responsible for driving room and conference and events (C&E) sales revenue, while also leading a small team and providing guidance, training, and support to ensure the agreed commercial strategy is adhered to.

Key Responsibilities:

  • Drive room and C&E sales revenue, working closely with the wider commercial team to achieve agreed targets for the hotel.
  • Lead a small team, providing guidance, training, and support to ensure the agreed commercial strategy is adhered to.
  • Assist with calls, email, and online enquiries, carrying out appointments and show rounds as required.
  • Liaise with the operations team and revenue manager to ensure business and sales opportunities are maximized and communication links are strong.
  • Coordinate sales activities to identify market trends, business trends, and seasonal peaks/troughs, along with pricing and competitor analysis.
  • Provide all members of the Reservations & Event Sales Office team with selling strategy and promotions, along with tools and training support to ensure professional development.
  • Drive conversion and business sales through site inspection, monitoring rates, and the guest booking journey, room inventory, and the balancing of systems.
  • Facilitate sales, bookings, and promotion of products and services with a proactive approach.
  • Manage event and group bookings for a variety of functions, adhering to contracts and terms and conditions.
  • Lead client show rounds and meetings when relating to a group or event to support conversion.

Requirements:

  • Organized, systematic, and sales-oriented approach.
  • Ability to take an active role in the development and execution of a proactive sales approach.
  • Previous supervisory and management skills.
  • Computer literate.
  • Financial awareness.
  • Hotel and tourism knowledge.

What We Offer:

  • Discounted hotel room rates for you and your friends and family.
  • Extra days' holiday for your birthday.
  • Flexible shifts and days.
  • Discounted car parking.
  • Pension.
  • Free meals on duty, saving you over £1000 per year.


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