Reservation Coordinator
21 hours ago
Job Summary
We are seeking a highly organized and detail-oriented individual to join our team as a Reservation Agent at AccorHotel. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest services.
Key Responsibilities
- Reservation Management: Accurately enter reservation details, confirm bookings, and communicate with relevant staff members to ensure smooth check-in operations.
- Guest Services: Provide warm welcomes, exceptional assistance, and resolve guest queries in a timely and professional manner.
- Room Sales: Drive and optimize room sales in line with our brand and hotel policies, ensuring maximum revenue and guest satisfaction.
- Leadership and Reporting: Collaborate with other hotel departments, provide regular updates, and contribute to the development of our front desk team.
- Quality Assurance: Ensure accurate and efficient processing of reservations, and maintain high standards of guest service.
- Culture and Development: Foster a positive and inclusive work environment, and contribute to the growth and development of our team members.
Benefits
- Competitive hourly rate: £12
- Employee benefit card offering discounted rates at AccorHotel worldwide
- Free Bonus Breaks Voucher (complimentary stays in the UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts, and many more
- Discounted or free food
- Work-based Pension
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