Reservation Coordinator

21 hours ago


Liverpool, Liverpool, United Kingdom AccorHotel Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Reservation Agent at AccorHotel. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest services.

Key Responsibilities

  • Reservation Management: Accurately enter reservation details, confirm bookings, and communicate with relevant staff members to ensure smooth check-in operations.
  • Guest Services: Provide warm welcomes, exceptional assistance, and resolve guest queries in a timely and professional manner.
  • Room Sales: Drive and optimize room sales in line with our brand and hotel policies, ensuring maximum revenue and guest satisfaction.
  • Leadership and Reporting: Collaborate with other hotel departments, provide regular updates, and contribute to the development of our front desk team.
  • Quality Assurance: Ensure accurate and efficient processing of reservations, and maintain high standards of guest service.
  • Culture and Development: Foster a positive and inclusive work environment, and contribute to the growth and development of our team members.

Benefits

  • Competitive hourly rate: £12
  • Employee benefit card offering discounted rates at AccorHotel worldwide
  • Free Bonus Breaks Voucher (complimentary stays in the UK)
  • Friends & Family Rates
  • 28 days of paid holidays per year (pro rata)
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee Vivup program with direct access to GP, high street discounts, and many more
  • Discounted or free food
  • Work-based Pension


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