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Reservations and Event Sales Office Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Reservations and Event Sales Office Manager to join our team at Hosco. As a key member of our commercial team, you will be responsible for driving room and conference and events (C&E) sales revenue, while also leading a small team and providing guidance, training, and support to ensure the agreed commercial strategy is adhered to.
Key Responsibilities:
- Drive room and C&E sales revenue, working closely with the wider commercial team to achieve agreed targets for the hotel.
- Lead a small team, providing guidance, training, and support to ensure the agreed commercial strategy is adhered to.
- Assist with calls, email, and online enquiries, carrying out appointments and show rounds as required.
- Liaise with the operations team and revenue manager to ensure business and sales opportunities are maximized and communication links are strong.
- Coordinate sales activities to identify market trends, business trends, and seasonal peaks/troughs, along with pricing and competitor analysis.
- Provide all members of the Reservations & Event Sales Office team with selling strategy and promotions, along with tools and training support to ensure professional development.
- Drive conversion and business sales through site inspection, monitoring rates, and the guest booking journey, room inventory, and the balancing of systems.
- Facilitate sales, bookings, and promotion of products and services with a proactive approach.
- Manage event and group bookings for a variety of functions, adhering to contracts and terms and conditions.
- Lead client show rounds and meetings when relating to a group or event to support conversion.
Requirements:
- Organized, systematic, and sales-oriented approach.
- Ability to take an active role in the development and execution of a proactive sales approach.
- Previous supervisory and management skills.
- Computer literate.
- Financial awareness.
- Hotel and tourism knowledge.
What We Offer:
- Discounted hotel room rates for you and your friends and family.
- Extra days' holiday for your birthday.
- Flexible shifts and days.
- Discounted car parking.
- Pension.
- Free meals on duty, saving you over £1000 per year.
