Reservation Coordinator

1 week ago


Liverpool, United Kingdom Novotel Liverpool Full time
{"Job Title": "Reservation Agent", "Job Description": "Job Summary

We are seeking a skilled Reservation Agent to join our team at Novotel Liverpool City Center. As a key member of our front desk team, you will be responsible for managing reservations, ensuring seamless check-in operations, and providing exceptional guest service.

Key Responsibilities
  • Manage reservations received via various channels, ensuring accurate and efficient booking processes.
  • Drive room sales in line with hotel policies and brand standards.
  • Provide warm welcomes and exceptional assistance to guests.
  • Collaborate with other hotel departments to ensure smooth operations.
  • Confirm reservations with meticulous attention to detail.
Requirements
  • Leadership and reporting skills.
  • Comprehensive operational oversight.
  • Quality assurance and coordination.
  • Culture and development expertise.
  • Talent management and duty management skills.
What We Offer
  • Competitive hourly rate: £12.
  • Employee benefit card offering discounted rates at Accor worldwide.
  • Free Bonus Breaks Voucher (complimentary stays in UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.

AMRT1_UKCT

", "lang_code": "en-US"}

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