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Hotel Reservation Coordinator

2 months ago

Liverpool, Liverpool, United Kingdom AccorHotel Full time
Job Title: Reservation Agent

Accommodation Booking Specialist

About the Role

We are seeking a skilled Reservation Agent to join our team at AccorHotel. As a key member of our front desk operations, you will be responsible for managing reservations, ensuring a seamless and efficient booking process, and providing exceptional customer service.

Key Responsibilities
  • Manage reservations received via various channels, including phone, fax, internet, and email.
  • Drive and optimize room sales in line with our brand and hotel policies.
  • Provide guests with a warm welcome and exceptional assistance.
  • Accurately enter reservation details and communicate crucial information to relevant staff members.
  • Confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments.
What We Offer
  • Competitive hourly rate: £12
  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off
  • Free Bonus Breaks Voucher (complimentary stays in UK)
  • Friends & Family Rates
  • 28 days of paid holidays per year (pro rata)
  • Eye Test Vouchers
  • Learning programs through our Academies
  • Cycle to work scheme
  • Employee Vivup program with direct access to GP, high street discounts and many more
  • Discounted or free food
  • Work based Pension