Customer Operations Manager
5 days ago
About Royal Mail
Royal Mail is a leading provider of postal and delivery services, with a rich history of innovation and customer service. As a key player in the UK's logistics industry, we're committed to delivering exceptional results and exceeding customer expectations.
The Role
We're seeking an experienced Operations Manager to lead our Customer Delivery team, responsible for ensuring the smooth delivery of packages and mail to our customers. As a key member of our operations team, you'll be responsible for:
- Leading a team of up to 25 frontline staff to deliver exceptional customer service and meet operational targets
- Developing and implementing strategies to improve delivery efficiency and reduce costs
- Collaborating with trade unions to drive performance improvement and employee engagement
- Managing resources and specialist project activity to ensure timely and accurate delivery
Key Responsibilities
As an Operations Manager, you'll be responsible for:
- Managing a team of delivery staff to ensure timely and accurate delivery of packages and mail
- Developing and implementing operational strategies to improve delivery efficiency and reduce costs
- Collaborating with trade unions to drive performance improvement and employee engagement
- Managing resources and specialist project activity to ensure timely and accurate delivery
Requirements
To be successful in this role, you'll need:
- Proven experience in operations management, preferably in a delivery or logistics environment
- Strong leadership and communication skills, with the ability to motivate and inspire a team
- Excellent problem-solving and analytical skills, with the ability to develop and implement effective solutions
- Ability to work collaboratively with trade unions and other stakeholders to drive performance improvement
What We Offer
We're proud to offer a range of benefits and opportunities to our employees, including:
- Competitive salary and bonus scheme
- Generous holiday allowance and flexible working arrangements
- Opportunities for career development and progression
- Access to a range of employee benefits and discounts
How to Apply
If you're a motivated and experienced operations professional looking for a new challenge, please submit your application online. We look forward to hearing from you
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