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Customer Experience Manager

2 months ago


Aberdeen, Aberdeen City, United Kingdom Oak Furniture Land Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as an Assistant Store Manager. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to a positive store environment.

Key Responsibilities
  • Provide expert guidance to customers in selecting the perfect furniture for their homes
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers
  • Work collaboratively with the store team to achieve sales targets and improve customer satisfaction
  • Assist in the management of store operations, including inventory management, visual merchandising, and store maintenance
  • Participate in ongoing training and development to enhance product knowledge and sales skills
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong product knowledge and sales skills
  • Ability to work collaboratively as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs
  • Discounts on our products and services
  • A dynamic and supportive work environment