Store Manager

1 month ago


Aberdeen, Aberdeen City, United Kingdom Rituals Full time

Store Manager - Customer Experience Expert

Create an unforgettable customer experience and motivate your team to reach their full potential at Rituals. As a Store Manager, you'll work closely with your Area Manager to put our local business strategy into place and continually reach performance targets.

You are all about customer experience

As a Store Manager, your focus is on creating an unforgettable customer experience and helping your team reach their full potential. You'll lead by example and coach your team to deliver excellent customer service every day.

Key Responsibilities:

  • Work with your Area Manager to define daily objectives and actions to drive sales and KPIs
  • Develop monthly plans (including optimal staffing) based on productivity targets
  • Ensure excellent store administration (cash register control, personnel absence, time & attendance, stock, health & safety, maintenance), manage store budgets (incl. expenses, productivity) and update financial performance records
  • Manage inventory and day-to-day operations, including stockroom standards and cleanliness
  • Drive employee wellbeing and engagement with regular 1-on-1's, make a genuine connection with the shop team and organise team meetings to celebrate successes and reflect on development areas

Grow with us

At Rituals, we're committed to creating a diverse and inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Join us as a Store Manager and be part of a team that's passionate about delivering exceptional customer experiences.


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