Store Operations Manager
3 weeks ago
Responsibilities:
- Develop talent through the training of associates, including giving in-the-moment coaching conversations.
- Partner with the Store Manager to address performance concerns with associates.
- Support and participate in all company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
- Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
- Represent the company in a professional and positive manner.
- Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives.
- Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll.
- Process payroll weekly.
- Modify the schedule based on the business climate.
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies.
Requirements:
- High school diploma or equivalent.
- 1-3 years of previous retail experience.
- Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.
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