Store Operations Manager

3 weeks ago


Aberdeen, Aberdeen City, United Kingdom The Children's Place Full time
Job Summary: The Store Lead is a key role in supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The ideal candidate will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities:
  • Develop talent through the training of associates, including giving in-the-moment coaching conversations.
  • Partner with the Store Manager to address performance concerns with associates.
  • Support and participate in all company training and development initiatives.
  • Foster a positive work environment and provide direct, objective feedback in a timely manner.
  • Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process.
  • Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers.
  • Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand.
  • Represent the company in a professional and positive manner.
  • Support the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives.
  • Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll.
  • Process payroll weekly.
  • Modify the schedule based on the business climate.
  • Help maintain a clean, organized, and efficient stockroom, adhering to set policies.

Requirements:
  • High school diploma or equivalent.
  • 1-3 years of previous retail experience.
  • Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company.


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