Customer Operations Manager

4 days ago


Aberdeen, Aberdeen City, United Kingdom Royal Mail Group Full time

About Royal Mail Group

We are a leading logistics and postal services company, committed to delivering exceptional customer experiences and driving business growth. Our team is dedicated to making a positive impact on people's lives and businesses across the UK.

The Role

We are seeking an experienced Operations Manager to lead our Customer Delivery team, responsible for ensuring the smooth delivery of parcels and packages to our customers. As a key member of our operations team, you will be responsible for:

  • Leading a team of up to 25 frontline staff to deliver exceptional customer service and meet performance targets
  • Developing and implementing strategies to improve delivery efficiency and reduce costs
  • Collaborating with trade unions to drive performance improvement and employee engagement
  • Partnering with cross-functional teams to drive business growth and improve customer satisfaction

Key Responsibilities

As an Operations Manager, you will be responsible for:

  • Managing a team of delivery staff to ensure timely and efficient delivery of parcels and packages
  • Developing and implementing process improvements to reduce costs and improve efficiency
  • Collaborating with other departments to drive business growth and improve customer satisfaction
  • Providing coaching and development opportunities to team members to improve performance and engagement

Requirements

To be successful in this role, you will need:

  • Proven experience in operations management, preferably in a logistics or postal services company
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Ability to work under pressure and make decisions quickly in a fast-paced environment

What We Offer

We offer a competitive salary and benefits package, including:

  • 10% on-target bonus
  • Generous holiday allowance
  • Flexible working arrangements
  • Pension scheme
  • Excellent parental leave policy

About You

We are looking for a motivated and experienced operations professional who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong track record of success in operations management and are looking for a new challenge, we would love to hear from you.



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