Customer Operations Manager
4 days ago
About Royal Mail Group
We are a leading logistics and postal services company, committed to delivering exceptional customer experiences and driving business growth. Our team is dedicated to making a positive impact on people's lives and businesses across the UK.
The Role
We are seeking an experienced Operations Manager to lead our Customer Delivery team, responsible for ensuring the smooth delivery of parcels and packages to our customers. As a key member of our operations team, you will be responsible for:
- Leading a team of up to 25 frontline staff to deliver exceptional customer service and meet performance targets
- Developing and implementing strategies to improve delivery efficiency and reduce costs
- Collaborating with trade unions to drive performance improvement and employee engagement
- Partnering with cross-functional teams to drive business growth and improve customer satisfaction
Key Responsibilities
As an Operations Manager, you will be responsible for:
- Managing a team of delivery staff to ensure timely and efficient delivery of parcels and packages
- Developing and implementing process improvements to reduce costs and improve efficiency
- Collaborating with other departments to drive business growth and improve customer satisfaction
- Providing coaching and development opportunities to team members to improve performance and engagement
Requirements
To be successful in this role, you will need:
- Proven experience in operations management, preferably in a logistics or postal services company
- Strong leadership and management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- Ability to work under pressure and make decisions quickly in a fast-paced environment
What We Offer
We offer a competitive salary and benefits package, including:
- 10% on-target bonus
- Generous holiday allowance
- Flexible working arrangements
- Pension scheme
- Excellent parental leave policy
About You
We are looking for a motivated and experienced operations professional who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong track record of success in operations management and are looking for a new challenge, we would love to hear from you.
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