Outbound Contact Centre Manager
2 weeks ago
Hireful is committed to delivering exceptional customer experiences through our award-winning energy efficiency services. As our new Contact Centre Manager, you will play a crucial role in leading our team of Telemarketing Executives to achieve outstanding results.
Key Responsibilities:
- Manage the scheduling and optimisation of sales team appointments and territory management to drive efficient customer engagement.
- Analyse performance data to identify areas for improvement and develop strategies to enhance customer interactions.
- Foster a positive, inclusive, and supportive team culture that encourages collaboration and innovation.
What You'll Need:
- 5+ years of experience in a similar Contact Centre Management role, preferably in a customer experience environment.
- Proven track record of achieving business objectives and improving customer satisfaction.
- Strong analytical and problem-solving skills, with ability to interpret complex data and make informed decisions.
Join us at Hireful and contribute to our mission of delivering exceptional customer experiences.
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