Outbound Contact Centre Manager

2 weeks ago


Leicester, Leicester, United Kingdom Hireful Full time

Hireful is committed to delivering exceptional customer experiences through our award-winning energy efficiency services. As our new Contact Centre Manager, you will play a crucial role in leading our team of Telemarketing Executives to achieve outstanding results.

Key Responsibilities:

  • Manage the scheduling and optimisation of sales team appointments and territory management to drive efficient customer engagement.
  • Analyse performance data to identify areas for improvement and develop strategies to enhance customer interactions.
  • Foster a positive, inclusive, and supportive team culture that encourages collaboration and innovation.

What You'll Need:

  • 5+ years of experience in a similar Contact Centre Management role, preferably in a customer experience environment.
  • Proven track record of achieving business objectives and improving customer satisfaction.
  • Strong analytical and problem-solving skills, with ability to interpret complex data and make informed decisions.

Join us at Hireful and contribute to our mission of delivering exceptional customer experiences.


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