Contact Centre Operations Lead

**The Opportunity**Macildowie Recruitment and Retention is seeking a seasoned professional to lead their Contact Centre operations. The successful candidate will be responsible for managing all aspects of the Contact Centre, including the delivery of support services across various channels.Key Responsibilities:Lead and manage the delivery of Contact Centre...

Job SummaryWe are seeking a highly skilled Team Manager to lead our International team in delivering exceptional customer service. The ideal candidate will have previous management experience and a strong understanding of working within a customer service and/or contact centre environment.Key ResponsibilitiesLead and motivate a team to provide outstanding...

Job SummaryWe're seeking a highly skilled and experienced Contact Centre Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you'll be responsible for driving the performance and success of our contact centre operations.Key ResponsibilitiesLead and develop a high-performing team to deliver exceptional customer service and...

Role OverviewAs a Contact Centre Leader at Hastings Direct, you will be responsible for driving the performance and success of our Retentions team. This is an exciting opportunity to join a dynamic and ambitious company that is committed to delivering exceptional customer service and achieving outstanding results.Key ResponsibilitiesSupport the development...

Company Overview: NEXT Online is a leading international retailer with a presence in over 130 countries. Our Leicester contact centre is a state-of-the-art facility that offers a dynamic and supportive work environment for our team members. As an International Language Advisor, you will play a vital role in providing exceptional service to our customers...

About the RoleContact Centre Leader - Retentions SpecialistHastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're looking for a skilled Contact Centre Leader to join our team and drive our retentions strategy forward.Key Responsibilities• Actively support the development of the team to...

Senior Consultant - Call & Contact Centre ExpertAre you a seasoned Commercial Recruitment Consultant looking for a new challenge in a supportive and dynamic environment?We are seeking an experienced professional to expand our foothold in the Call & Contact Centre sector.Key ResponsibilitiesIdentify and win new business opportunitiesProvide exceptional...

Experienced Contact Centre Team Leader - Part TimeExperienced Contact Centre Leader – Part TimeWe are seeking a skilled Contact Centre Team Leader to join our team in Leicester. As a result of our UK Retentions department expanding significantly, we need someone with experience to help us on our onshoring journey.You will be responsible for building a...

About the RoleWe are seeking an experienced Contact Centre Team Leader to join our team at Hastings Direct. As a Team Leader, you will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how important their role is in delivering our business strategy.You will be a champion for...

Job Title: Claims Operations ManagerAbout the Role: We are seeking an experienced Claims Operations Manager to join our team at Hastings Direct. As a key member of our operations team, you will be responsible for developing a high-performance culture within your team through clear direction, coaching, and support. You will also be accountable for the overall...

WeRecruit Auto Ltd is seeking a skilled Floating Service Centre Manager to lead our successful vehicle service and repair centres in the East Midlands Area.As a key member of our team, you will be responsible for:Driving sales growth and exceeding operating budgetsEnsuring exceptional customer service and satisfactionEfficiently managing customer complaints...

Lead a Successful Vehicle Service and MOT Centre in Leicester and the East Midlands AreaWe are seeking a highly skilled and experienced Automotive Service Centre Manager to lead our busy and successful vehicle service and repair centres in Leicester and the East Midlands Area.Key Responsibilities:Drive the quality and consistency of customer...

PepsiCo UK is a leading food and beverage company with a strong presence in over 200 countries. Our vision is to be the global leader in beverages and convenient foods by winning with PepsiCo Positive (pep+), our strategic end-to-end transformation that puts sustainability at the centre of how we will create value and growth by operating within planetary...

Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our International team at Next. As a key member of our contact centre operations, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key ResponsibilitiesLead and manage a team of customer service representatives to ensure...

Job Summary: As a Customer Service Team Lead at Next, you will be responsible for leading a team of customer service representatives, providing guidance and coaching to ensure outstanding customer service delivery. You will inspire operational performance by providing clear direction and guidance, setting objectives, and offering constructive feedback to...

About the RoleThe Deputy Head of Operations will be responsible for leading the operational delivery of the Women's Hospital, working closely with the Women's Hospital Quadrumvirate Senior Leadership Team. This will include operational delivery, service development, and strategic planning.The post holder will deputise for the Head of Operations in the full...

Job Summary:WeRecruit Auto Ltd is seeking a highly skilled and experienced Centre Manager to lead the vehicle Service, Repair and MOT centre in Leicester. This role requires effective coaching and management of team members, driving quality and consistency of customer experience, and handling customer complaints.The ideal candidate will have a strong sales...

We are offering an exciting opportunity for a Senior Healthcare Operations Manager to join our friendly, high-achieving and forward-thinking team at Willows Medical Centre.The successful candidate will be based at one of our surgeries and will be part of a positive and proactive management team. They will receive support from and work closely with our Head...

Lead Vehicle Service Centre in the East MidlandsWeRecruit Auto Ltd is seeking a skilled Automotive Service Centre Manager to oversee our busy vehicle service and repair centres in Leicester and the surrounding area. As a key member of our team, you will be responsible for driving sales targets, ensuring customer satisfaction, and managing a small team of...

As a highly skilled Workshop Controller with Porsche Centre Leicester, you will be responsible for ensuring the smooth operation of our state-of-the-art workshop facilities. Your technical expertise and excellent customer service skills will be invaluable in delivering an exceptional experience for our customers.With a new workshop and increased used car...