Customer Service Team Lead

4 weeks ago


Leicester, Leicester, United Kingdom Next Full time

Job Summary

We are seeking a highly skilled Customer Service Team Lead to join our International team at Next. As a key member of our contact centre operations, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.

Key Responsibilities

  • Lead and manage a team of customer service representatives to ensure excellent service delivery
  • Coach and develop team members to improve their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity

Requirements

  • Previous experience in a customer service or contact centre environment
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

As a Customer Service Team Lead at Next, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow in your career.



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