Customer Experience Team Lead

4 weeks ago


Leicester, Leicester, United Kingdom Flogas Full time

About the Role

As a Customer Experience Team Manager at Flogas, you will be responsible for leading a team to deliver exceptional customer service and drive business growth. You will work closely with the Head of Customer Experience to develop and implement strategies to improve customer satisfaction and loyalty.

Key Responsibilities

  • Lead a team of customer service representatives to achieve individual and team performance targets
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer experience
  • Identify opportunities to add value to the business through sales and service of bottled gas and bulk clients

Requirements

  • Experience as a team manager in a contact centre environment
  • Proven time and people management skills
  • Proven experience of people development
  • Excellent interpersonal and problem-solving skills
  • Strong team player
  • Ability to balance business needs with customer needs
  • Will possess expertise in all customer service-related duties
  • Self-motivated and ability to motivate others
  • Positive change management experience
  • Challenges the norm
  • Proactive problem-solving mentality
  • Flexible approach to work
  • Experience in recruitment

What We Offer

  • 25 days holiday plus statutory, and opportunity to buy 5 additional days
  • Pension with 5% contribution from us
  • Life assurance up to 4 times salary
  • Opt-in Health Cash plan worth up to £900 per year
  • Discounted gym membership
  • Fully funded eye test and contribution towards glasses
  • Annual flu vaccination
  • Discounts at 900 retailers
  • Enhanced maternity/paternity benefits
  • Training opportunities
  • Employee Assistance Programme with 24/7 helpline
  • 1 volunteering day off every year
  • Monthly employee recognition awards


  • Leicester, Leicester, United Kingdom Flogas Britain Full time

    Job Title: Customer Experience Team ManagerWe are seeking a highly skilled Customer Experience Team Manager to lead our team in delivering exceptional customer service and driving business growth.Key Responsibilities:Lead a team of customer service representatives to achieve individual and team performance targets.Develop and implement strategies to improve...


  • Leicester, Leicester, United Kingdom Flogas Britain Ltd Full time

    At Flogas Britain Ltd, we're committed to delivering exceptional customer experiences. As our Customer Experience Team Lead, you'll play a crucial role in driving performance through excellent customer service, identifying opportunities to add value to the business, and leading a team to deliver individual and team quantitative and qualitative performance...


  • Leicester, Leicester, United Kingdom Team Relax Full time

    We are seeking an experienced Administrative Team Lead to join our Central Hub team at Team Relax. The successful candidate will be responsible for supporting the Central Team HUB Manager in the management and smooth running of the team, with a strong emphasis on collation and validation of essential data and accreditation.The ideal candidate will have...


  • Leicester, Leicester, United Kingdom Severn Trent Full time

    Customer Service Team Lead Role At Severn Trent, we're looking for a talented individual to join our customer service team as a Team Manager. As a Team Manager, you'll be responsible for leading a team of customer-facing representatives, providing exceptional service to our customers, and ensuring that their needs are met. Key Responsibilities: ...


  • Leicester, Leicester, United Kingdom Next Full time

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our International team at Next. As a key member of our contact centre operations, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key ResponsibilitiesLead and manage a team of customer service representatives to ensure...


  • Leicester, Leicester, United Kingdom Next Full time £26,713 - £28,323

    Job Summary: As a Customer Service Team Lead at Next, you will be responsible for leading a team of customer service representatives, providing guidance and coaching to ensure outstanding customer service delivery. You will inspire operational performance by providing clear direction and guidance, setting objectives, and offering constructive feedback to...


  • Leicester, Leicester, United Kingdom Blue Square Full time

    About Blue SquareWe are a retail marketing agency that connects and engages audiences with some of the world's most loved brands. Our mission is to grow sales, increase loyalty, and build brand love for our clients by harnessing the power of human touch across the buyer-to-customer journey.Job OverviewWe are seeking a skilled Customer Experience Lead to join...


  • Leicester, Leicester, United Kingdom Valor Hospitality Europe Full time

    Customer Service Team LeadAs a Customer Service Team Lead at Valor Hospitality Europe, you will be responsible for delivering exceptional guest experiences. With a warm and welcoming approach, you will set the tone for every guest's stay, providing answers to any questions and offering information about hotel services, facilities, and the local area. Your...


  • Leicester, Leicester, United Kingdom Next Full time £26,713 - £28,323

    About the Role:We are seeking a highly skilled and experienced Team Manager to join our International department. As a Team Manager, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key Responsibilities:Lead and manage a team to achieve exceptional customer service resultsDevelop and implement...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    OverviewHastings Direct is a leading provider of insurance and financial services, dedicated to delivering exceptional customer experiences. We're seeking an experienced Contact Centre Team Leader to join our team in Leicester.Job DescriptionThis part-time role offers the opportunity to work with a dynamic team, driving customer satisfaction and retention....


  • Leicester, Leicester, United Kingdom Cromwell Group (Holdings) Ltd Full time

    Customer Experience PartnerAt Cromwell Group (Holdings) Ltd, we're committed to delivering exceptional customer experiences that drive loyalty and revenue growth. We're seeking a talented Customer Experience Partner to join our team and lead the development and delivery of seamless customer experiences across all stages and touchpoints of the customer...


  • Leicester, Leicester, United Kingdom Severn Trent Full time

    Company OverviewAt Severn Trent, we're committed to delivering an outstanding customer experience. As a Team Manager, you'll be at the heart of our Customer Hub, leading teams of great people who strive to make a difference.SalaryWe offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, with a company pay increase each year....


  • Leicester, Leicester, United Kingdom Flogas Full time

    About the RoleWe are seeking a talented Customer Experience Advisor to join our team at Flogas Britain. As a key player in our organisation, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the best possible service.Key ResponsibilitiesProvide expert advice and guidance to customers on energy...


  • Leicester, Leicester, United Kingdom Flogas Full time

    About the RoleWe're seeking a talented individual to join our team as a Customer Experience Advisor at Flogas Britain. As a key player in our organisation, you'll be responsible for delivering exceptional customer experiences and providing innovative energy solutions to our customers.Key ResponsibilitiesProvide expert advice and solutions to customers on...


  • Leicester, Leicester, United Kingdom Severn Trent Full time

    About the RoleWe are seeking an experienced Customer Experience Leader to join our team at Severn Trent. As a key member of our Customer Hub, you will be responsible for leading a team of water specialists and delivering an outstanding customer experience.Key ResponsibilitiesDay-to-day coordination of your team, including prioritization of work and...


  • Leicester, Leicester, United Kingdom The Rank Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Customer Experience Ambassador. As a key member of our venue team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide exceptional customer service and respond to customer...


  • Leicester, Leicester, United Kingdom Next Full time

    About the RoleWe are seeking an exceptional Customer Service Team Lead to join our team at Next.Key ResponsibilitiesLead, coach and motivate a team of customer service representatives to deliver outstanding resultsDevelop and implement strategies to improve operational performance and customer satisfactionCollaborate with other teams to drive business growth...


  • Leicester, Leicester, United Kingdom Flogas Full time

    About the Role:Flogas Britain is seeking a Customer Experience Advisor to join our team. As a key player in our organisation, you will be responsible for delivering exceptional customer experiences across the UK. Your passion for sustainability and commitment to doing the right thing by our customers will make you a valuable asset to our team.About the...


  • Leicester, Leicester, United Kingdom Maximus Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Maximus Services, LLC. As a key member of our Accommodation Office, you will be responsible for providing exceptional customer service, coaching and developing a team of customer service advisors, and ensuring the office is adequately prepared and organized for...


  • Leicester, Leicester, United Kingdom Flogas Full time

    Customer Experience Advisor Role SummaryAs a Customer Experience Advisor with Flogas, you will play a critical role in delivering exceptional customer service and ensuring that customers receive the energy they need when and where they need it. This involves working closely with customers to understand their energy requirements and providing tailored...