Customer Experience Advisor

4 days ago

Leicester, Leicester, United Kingdom Flogas Full time

About the Role:


Flogas Britain is seeking a Customer Experience Advisor to join our team. As a key player in our organisation, you will be responsible for delivering exceptional customer experiences across the UK. Your passion for sustainability and commitment to doing the right thing by our customers will make you a valuable asset to our team.


About the Job:


As a Customer Experience Advisor, you will be the primary point of contact for our customers, providing solutions to their energy needs and ensuring their satisfaction. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will make you successful in this role. You will be responsible for managing customer queries, resolving issues, and providing tailored solutions to meet their needs.


About You:


We are looking for a highly motivated and customer-focused individual who is passionate about energy and sustainability. You will have experience in a customer-facing role, with excellent communication and problem-solving skills. You will be comfortable working in a team environment and be able to prioritize tasks effectively. If you are a driven individual who is committed to delivering exceptional customer experiences, we want to hear from you.


What We Offer:



  • Competitive starting salary
  • Discretionary bonus scheme
  • Great annual leave package with opportunity to purchase up to 5 days extra leave
  • Enhanced family friendly package
  • Death in Service
  • Contributory pension scheme
  • Employee Volunteer Day's to support the communities where you work and live
  • Learning and development opportunities to develop your skills, knowledge and talent
  • Access to a fully funded eye test and flu jab
  • Access and discounts on a range of health and wellbeing services

About Us:


Flogas Britain is a leading distributor of off-grid energy in the UK, with over 35 years of experience in providing solutions to commercial and domestic customers. We are committed to sustainability and have a vision to provide 100% renewable solutions to our customers by 2040. We are looking for individuals who share our values and are passionate about making a difference in the energy sector.

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