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Customer Experience Advisor

1 month ago

Leicester, Leicester, United Kingdom Flogas Full time

About the Role

We are seeking a talented Customer Experience Advisor to join our team at Flogas Britain. As a key player in our organisation, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Provide excellent customer service through various communication channels, including phone, email, and web chat.
  • Resolve customer queries and issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers.
  • Identify opportunities to improve customer satisfaction and implement changes to enhance the customer experience.

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. You will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer

  • A competitive starting salary and discretionary bonus scheme.
  • A great annual leave package with the opportunity to purchase up to 5 days extra leave.
  • An enhanced family-friendly package, including death in service and contributory pension scheme.
  • Employee Volunteer Day's to support the communities where you work and live.
  • Access to a fully funded eye test and flu jab.
  • Access and discounts on a range of health and wellbeing services.

About Us

Flogas Britain is one of the largest distributors of off-grid energy in the UK, with over 35 years' experience of providing solutions to both commercial and domestic customers. We are committed to fostering diversity and inclusion across our workforce and strive to build a diverse and supportive culture of respect and fairness for all.