Customer Experience Team Lead

2 weeks ago


Leicester, Leicester, United Kingdom Flogas Britain Full time
Job Title: Customer Experience Team Manager

We are seeking a highly skilled Customer Experience Team Manager to lead our team in delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve individual and team performance targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify opportunities for business growth and improvement.
  • Manage and develop a team of customer service representatives to achieve their full potential.

Requirements:

  • Proven experience as a team manager in a contact centre environment.
  • Excellent interpersonal and problem-solving skills.
  • Strong team player with the ability to motivate and develop a team.
  • Ability to balance business needs with customer needs.
  • Proven experience of people development and training.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Flogas Britain is a leading supplier of liquid petroleum gas (LPG) in the UK, with a strong commitment to customer service and business growth. We are looking for a highly skilled and motivated Customer Experience Team Manager to join our team and help us achieve our goals.



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