Customer Experience Team Manager

3 weeks ago

Leicester, Leicester, United Kingdom Flogas Britain Full time
Job Title: Customer Experience Team Manager

Flogas Britain is seeking a highly skilled and experienced Customer Experience Team Manager to join our team. As a key member of our leadership team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead a team of customer service professionals to deliver individual and team quantitative and qualitative performance targets.
  • Drive performance through excellent customer service, identifying opportunities to add value to the business through both sales and service of our Bottled gas and bulk clients.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • Proven experience as a team manager in a contact centre environment.
  • Excellent interpersonal and problem-solving skills.
  • Strong team player with the ability to motivate and lead a team.
  • Ability to balance business needs with customer needs.
  • Self-motivated with a proactive approach to work.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Flogas Britain is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a diverse and inclusive work environment that values and respects the contributions of all employees.

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