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Customer Service Team Lead

1 month ago


Leicester, Leicester, United Kingdom Next Full time £26,713 - £28,323

About the Role:

We are seeking a highly skilled and experienced Team Manager to join our International department. As a Team Manager, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.

Key Responsibilities:

  • Lead and manage a team to achieve exceptional customer service results
  • Develop and implement effective coaching and training programs to enhance team performance
  • Collaborate with other departments to ensure seamless service delivery
  • Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions

Requirements:

  • Proven experience in team management and customer service
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

As a Team Manager at Next, you will have the opportunity to work with a talented and dedicated team, delivering exceptional customer service to our customers. You will also have access to ongoing training and development opportunities to enhance your skills and career progression.

How to Apply:

If you are a motivated and experienced Team Manager looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications.