Customer Service Team Lead

4 weeks ago


Leicester, Leicester, United Kingdom Valor Hospitality Europe Full time
Customer Service Team Lead

As a Customer Service Team Lead at Valor Hospitality Europe, you will be responsible for delivering exceptional guest experiences. With a warm and welcoming approach, you will set the tone for every guest's stay, providing answers to any questions and offering information about hotel services, facilities, and the local area. Your goal is to create a smooth and memorable experience for our guests, from check-in to check-out.

Key Responsibilities:
  • Manage a small team of customer service representatives
  • Develop and implement customer service strategies to improve guest satisfaction
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze guest feedback to identify areas for improvement

What We Offer:
  • Competitive rates of pay
  • Exclusive discounts for you, your friends, and family
  • Access to nationally recognized apprenticeships and career training
  • A range of benefits to support your health and wellbeing
  • Opportunities for career growth and development

About Us:
Valor Hospitality Europe is an equal opportunities employer, welcoming applications from all suitably qualified persons. We operate 34 hotels across leading brands and continue to have ambitious development and growth plans.

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