Claims Operations Manager
1 month ago
About the Role:
We are seeking an experienced Claims Operations Manager to join our team at Hastings Direct. As a key member of our operations team, you will be responsible for developing a high-performance culture within your team through clear direction, coaching, and support. You will also be accountable for the overall outcomes of the department, driving efficiencies, and leading a team to achieve exceptional results.
Key Responsibilities:
- Develop and implement strategies to improve team performance and efficiency.
- Lead a team of operations professionals to achieve business objectives.
- Collaborate with key stakeholders to drive business growth and customer satisfaction.
- Analyze data to identify trends, issues, and opportunities for improvement.
- Drive continuous improvement and innovation within the team.
Requirements:
- Proven track record of leading high-performance teams in a contact centre or operational environment.
- Strong operational skills and passion for delivering results through colleagues.
- Strategic thinking and ability to set a vision for growth and improvement.
- Any claims experience is a bonus, but not essential for the right candidate.
What We Offer:
- Attractive salary based on experience, car allowance, and regular pay reviews.
- Flexible working arrangements, including hybrid working options.
- Competitive bonus scheme and annual performance bonus.
- Private medical insurance, life assurance cover, and pension contribution match.
- Financial wellbeing package, including discounts, cashback, and mortgage advice.
- Mental wellbeing programme, including app, colleague assistance, and support groups.
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