Customer Experience Leader

Company OverviewAt Severn Trent, we're committed to delivering an outstanding customer experience. As a Team Manager, you'll be at the heart of our Customer Hub, leading teams of great people who strive to make a difference.SalaryWe offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, with a company pay increase each year....

Key Responsibilities:The ideal candidate will be responsible for overseeing the contact centre team, ensuring seamless customer interactions and driving business growth. Key responsibilities include building a culture of excellence, providing clear guidance, and recognizing achievements.A strong focus on first-time call resolution is essential, with a...

About the RoleWe are seeking a skilled Customer Experience Specialist to join our Otisline Contact Center Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesReceive and adjudicate emergency breakdown callsEnsure all customer and mechanic...

About the RoleWe are seeking an experienced Retail Team Leader to join our team at Card Factory, where you will play a key role in driving commercial growth and developing a customer-centric culture within our stores.

Job Title: Customer Service Centre Team LeaderSalary: £35,000 paLocation: Hybrid working options available (working between 8:00am - 6:00pm)We are excited to welcome an experienced Customer Service Team Leader to lead a dedicated team ensuring exceptional service for IOSH members.About the roleThis is a key position in our transformation, driving innovation...

OverviewHastings Direct is a leading provider of insurance and financial services, dedicated to delivering exceptional customer experiences. We're seeking an experienced Contact Centre Team Leader to join our team in Leicester.Job DescriptionThis part-time role offers the opportunity to work with a dynamic team, driving customer satisfaction and retention....

OverviewHastings Direct is a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made significant investments in data and tech capabilities, nurturing our 4Cs culture: Creating Good Outcomes for Every Customer.Job DetailsWe're seeking an experienced professional to lead our working group of...

OverviewOtis Elevator Co. is a leading international company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity.In this role, you will be the primary interface between internal and external customers in the Service Delivery Team in Leicester.The estimated salary for this position is £28,000 - £35,000 per annum, depending on...

Job SummaryWe are seeking a Key Customer Growth Leader to join our team and take on the exciting challenge of developing and executing strategies to drive business growth and improve market share.The ideal candidate will have a strong background in the FMCG industry, with experience of managing large-scale customer relationships and delivering successful...

About NEXTNEXT is a global leader in customer service, delivering exceptional experiences to 130 countries worldwide.Our state-of-the-art contact centre in Leicester's Radar Road offers a unique and engaging work environment.Job DescriptionWe're seeking a seasoned Team Manager to lead our International teams, driving customer satisfaction and operational...

Age UK is seeking a Customer Experience Coordinator to join our retail team. The successful candidate will be responsible for delivering exceptional customer experiences, supporting sales teams, and maintaining store appearance.We are offering an estimated salary of £18,000 per year, which is reflective of the skills and experience required for this role....

Job SummaryThis is an exciting opportunity to join Marshall Motor Group as a Service Advisor. In this role, you will be responsible for managing customer relationships, providing support throughout their journey, and driving outstanding service.About YouWe are looking for a customer-focused individual with a strong background in customer service. You should...

Customer Experience DirectorEstimated Salary: £70,000 - £80,000 per annumAbout the RoleAs the Customer Experience Director at M&S, you will be responsible for delivering an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often.You will lead a team to deliver excellent customer...

About the RoleAt Sytner, we are seeking a motivated Customer Experience Representative to join our friendly team at the BMW MINI Contact Centre. This exciting opportunity will be based at our head office as a full-time position.Responsibilities• Handle numerous customer queries ranging from customers looking to secure a booking for repair work on their...

Customer Service and Sales Representative OpportunityWe are seeking a highly skilled Sales and Customer Service professional to join our team and drive sales growth through exceptional customer experiences.This role offers an excellent chance to leverage your customer-facing experience and take your career to the next level, with a competitive salary of...

beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Leicester, UK.Key Responsibilities:Provide timely and accurate responses to customer inquiries.Resolve customer issues efficiently and effectively.Process customer orders and manage account information.Collaborate with other departments to...

Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Leicester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

Transforming Customer ExperiencesE.ON Next is revolutionizing the energy industry with a sustainable and customer-centric approach. As an Energy Specialist, you will play a pivotal role in delivering exceptional service to our customers.We strive to make energy easy for our customers by leveraging state-of-the-art technology and fostering a culture of...

Are you passionate about athletic sneakers and apparel? Do you thrive in a fast-paced retail environment? We are seeking a Customer Experience Expert to join our team at HighCross Leicester, where you will be responsible for delivering exceptional customer experiences and driving sales growth.About the PositionThis role offers a competitive hourly rate,...

Foot Locker is seeking a Customer Experience Associate to deliver exceptional customer service, drive sales growth, and contribute to the success of our store. As a key member of our sales floor team, you will work closely with colleagues to create a welcoming and engaging shopping environment.Average salary: £8.75-£11.50 per hourResponsibilities:Key...