Customer Experience Representative
1 week ago
At Sytner, we are seeking a motivated Customer Experience Representative to join our friendly team at the BMW MINI Contact Centre. This exciting opportunity will be based at our head office as a full-time position.
Responsibilities
• Handle numerous customer queries ranging from customers looking to secure a booking for repair work on their vehicles to customers requesting for costs on servicing.
• Provide exceptional customer service and create special customer experiences over the phone.
• Work collaboratively with the team to achieve targets and drive business growth.
• Maintain accurate records and provide valuable insights to improve customer experience.
About You
We are looking for a customer-focused individual who is target-driven, a team player, and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone. Previous experience is not necessary as full training will be provided.
Why Sytner?
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential. Our industry-leading benefits package includes Enhanced Holiday Entitlement, Industry-leading Maternity, Paternity, and Adoption Pay, Career Development, Recognition of Long Service, Discounted Car Schemes, High Street Discounts, Discounted Gym memberships, Cycle to work scheme, and One day a year paid voluntary / community work.
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