Contact Centre Team Leader Specialist
3 days ago
At Hastings Direct, securing customer data is a top priority. As a seasoned Contact Centre Team Leader, you will be responsible for building a culture of excellence within your team by providing clear guidance and ensuring colleagues understand their role in delivering our business strategy.
You will focus on creating a great team atmosphere and a learning culture by recognising achievements and empowering your team to make decisions. Your goal will be to keep the customer at the heart of everything you do, championing first-time call resolution through effective listening, problem-solving, and taking ownership.
We offer hybrid working arrangements, allowing you to work from home most of the time with only one day in the office each week. However, you can choose to come into the office more frequently if needed. This flexibility enables you to balance work and personal life effectively.
The estimated salary for this position is £32,500 - £37,000 per year, depending on experience. You will also receive benefits such as up to 5% annual discretionary bonus, pension matching up to 10% of your salary, and life insurance equivalent to four times your base salary.
This role requires a passion for people development, leadership, and coaching. You should have experience in responding to customer enquiries with a focus on first-time resolution, prioritising your workload and that of others, and communicating effectively with stakeholders and colleagues.
The ideal candidate should be able to interpret and use MI and data for team and individual performance, support a remote-working team, and be proficient in Microsoft Office. If you are a motivated individual who thrives in fast-paced environments, we encourage you to apply for this exciting opportunity.
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