Team Leader

3 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

Leadership Opportunity at Hastings Direct

We are seeking a talented and experienced leader to join our team at Hastings Direct. As a Team Leader, you will be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture within your team, and creating the time, space, and confidence for your team to go above and beyond for our customers.

Key Responsibilities:

  • Ensuring that your team achieves all quality and customer outcomes
  • Embedding a coaching and performance management culture within your team
  • Creating the time, space, and confidence for your team to go above and beyond for our customers
  • Reducing inbound contact by delivering a high-touch case handling approach
  • Celebrating success and creating a winning environment within your team, rewarding and recognizing colleagues for the great work they do
  • Accountability for minimizing the effort our customers need to go to when making a claim

Requirements:

  • Demonstratable leadership and coaching experience (claims/insurance experience a bonus, but not essential)
  • Track record of building high levels of engagement to deliver colleague outcomes
  • Experience of delivering world-beating and exceptional customer service

What We Offer:

As a Team Leader at Hastings Direct, you will have the opportunity to work in a dynamic and innovative environment, where you will be supported to grow and develop your skills and experience. You will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Benefits:

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible working arrangements, including the option to work from home
  • Competitive bonus scheme, based on individual and company performance
  • Access to a range of benefits, including private healthcare, dental plans, and cycle-to-work schemes

About Hastings Direct:

Hastings Direct is a leading provider of insurance and financial services, with a strong reputation for delivering exceptional customer service. We are committed to making a positive impact on our customers' lives and to creating a workplace culture that is inclusive, supportive, and empowering.

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